This is a hands-on management role. You'll be responsible for ensuring our services are delivered effectively, that positive family relationships are maintained and strengthened, and that family work is fully integrated within prisoners' care and rehabilitation plans. You'll manage teams of paid staff, volunteers, students on placement and serving prisoners acting as family champions — supporting, supervising and developing them to deliver consistently high-quality services.

monitoring, and providing regular reports to your line manager. You'll play a key role in ensuring contractual targets are met and that the needs of prisoners, family members and carers are at the heart of everything we do.

You'll lead on recruitment, selection and induction for your teams, and support training and development for practitioners. Building strong working relationships will be central to your success — with HMPPS, prime contractors, healthcare providers, and other voluntary sector partners — to strengthen referral pathways and improve continuity of service.

You'll also embed learning into programme delivery, drawing on performance data, frontline experience, lived experience, feedback from families and prisoners, Pact's own research, and relevant external evidence and policy

• Experience of managing services and staff across multiple sites, ideally within the criminal justice, social care or voluntary sector
• A strong understanding of the challenges facing prisoners and their families
• The ability to build productive relationships with a wide range of stakeholders, including statutory and voluntary sector partners
• Experience of performance monitoring, reporting and using data to drive service improvement
• Confidence in recruiting, inducting and developing staff, volunteers and peer supporters
• A collaborative approach, with the ability to work across organisational boundaries and share learning and best practice
• A commitment to involving the voices of people with lived experience in service design and delivery

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for example larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via hr.resume@prisonadvice.org.uk, if you require any support in engaging in our recruitment process.