Job Details

We are seeking a friendly, organised, and proactive Reception Administrator to provide a professional front‑of‑house service and efficient administrative support across the organisation. This is a key operational role, combining reception duties, general administration, and first‑line IT support, ensuring smooth day‑to‑day running of the Centre and a welcoming experience for students, visitors, staff, and partners.

Reception and Front‑of‑House

• Provide a warm, professional welcome to visitors, students, contractors, and partners
• Manage visitor sign‑in/out and issue badges in line with safeguarding procedures
• Operate the telephone switchboard and shared inboxes, triaging enquiries effectively
• Maintain reception diaries, room bookings, post, couriers, and meeting arrangements
• Support events, emergency procedures, and fire drills
• Supervise and support reception volunteers
• Coordinate the reception rota to ensure continuous cover

General Administration

• Provide high‑quality administrative support across departments
• Prepare correspondence, reports, templates, and meeting packs
• Manage calendars, meetings, and room bookings
• Maintain accurate digital and paper records, ensuring GDPR compliance
• Order office supplies and monitor stock
• Produce simple reports and maintain compliance logs
• Provide cover for other administrative staff when required

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

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Essential Criteria

• Experience in a reception, administration, or customer‑facing role
• Excellent organisational and time‑management skills
• Confident using Microsoft 365 (Outlook, Word, Excel, Teams)
• Clear, professional communication skills
• Ability to remain calm under pressure and manage competing priorities
• High attention to detail and respect for confidentiality (GDPR awareness)
• Commitment to equality, inclusion, and safeguarding

Desirable

• Experience in education, charity, or care settings
• Experience supporting colleagues with basic IT queries
• Experience supervising volunteers
• Minute‑taking or meeting coordination experience
• Willingness to work occasional evenings or weekends for events

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.