We are looking for a Receptionist and Helpdesk Coordinator to join our close knit team of three, supporting a well‑respected charity and helping keep their workplace running smoothly.

• Provide a warm, professional, and memorable welcome to all guests, clients, visitors, and building users, ensuring an exceptional first impression.
• Deliver outstanding front of house reception services, maintaining high standards of customer service at all times.
• Respond to stakeholder enquiries and requests efficiently, courteously, and proactively, ensuring timely resolution or escalation where required.
• Handle incoming and outgoing internal and external telephone calls in a professional and efficient manner.
• Enhance guest engagement by providing information, assistance, and a personalised service experience.
• Cover Service Desk duties as required, ensuring seamless support across both functions.
• Manage and maintain the helpdesk ticketing system, ensuring requests are logged accurately, monitored, actioned, and resolved within agreed service levels.
• Follow up on outstanding helpdesk requests, liaising with relevant teams to ensure timely completion and keeping stakeholders informed of progress.
• Coordinate meeting room bookings, ensuring rooms are prepared and catering requirements are arranged as requested.
• Assist in the preparation of weekly reports on helpdesk activity, highlighting key trends and performance metrics.
• Support the reception team by delivering refresher training and guidance for colleagues providing holiday and absence cover.
• Work collaboratively with internal teams and service partners to improve processes, enhance operational efficiency, and continuously improve service delivery.

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Bring CAFM experience or feel confident learning new systems quickly.
• Have at least one year of front of house experience in a professional setting.
• Show a proactive, detail‑focused approach to every task.
• Support the team with training, including refreshers for reception and the service desk.
• Be a positive team player who helps create a supportive workplace.
• Stay calm under pressure and handle busy moments with confidence.
• Be flexible and adaptable to changing needs.
• Use Excel comfortably and manage digital tasks with ease.
• Retrieve and handle data accurately for reporting and tracking.
• Work independently and collaboratively depending on what the day requires.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.