Our Repairs and Maintenance teams are at the heart of our social purpose. Every day, they help create safe, warm, dry homes where our residents feel proud to live.

We are pleased to be expanding our London Repairs and Maintenance team and are recruiting for a Repairs Resident Liaison Officer on a full time, permanent basis.

You will be responsible for providing support to Guinness residents by progressing repairs cases to achieve effective solutions for our residents. Your time will be spent out and about in our communities, working in our central London office, with some time working from home. 

A full driving licence and access to your own vehicle is essential for this role. 

• Support our residents through their repairs journey by acting as the link between the resident and our complex repairs team.
• Progress cases with key stakeholders by having an on-site presence at residents’ homes to provide enhanced support.
• Liaise with planning team to help manage and schedule appointments replating to complex repairs.
• Provide timely communication through home visits, telephone, email and letters.
• Escalate and record resident complaints and ensure compliance with response times.
• Support our priority decant cases ensuring that their move is thoroughly risk assessed and executed.
• Propose action plans with stakeholders and monitoring through to resolution.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

You will be a confident communicator with good interpersonal skills and have experience of working on the go using mobile technology, you will also be able to demonstrate these essential requirements: 

• Highly self-motivated with the ability to plan and work effectively without high levels of supervision. 
• Strong resource and time management, and the ability to prioritise, delivering value for money. 
• Experience of working in a climate of legislative and organisational change.     
• Proven problem-solving and decision-making skills. 
• Resilient and able to deal with challenging situations and deliver sustainable outcomes. 
• Comfortable analysing data and drawing conclusions. 
• Be able to have difficult conversations and write in depth written communications. 
• People skills, being able to work with customers, management, senior management, including board members.
• Educated to Level 3 (A level or equivalent) or able to demonstrate relevant experience in a similar role.
• A full driving licence and access to your own vehicle is essential for this role.