As key part of Public Voice’s Research function is the delivery of four local Healthwatch services across London. Healthwatch is the independent watchdog for local health and social care services. The Research and Engagement Officer will primarily sit within the Healthwatch Croydon team, supporting residents to share their views and gathering research and insights to effect positive change

The Research and Engagement Officer will report to, and support, the Healthwatch Croydon Manager. They will: 

• Deliver research projects – including planning logistics, designing methodology and analysing quantitative and qualitative data.
• Report findings through presentations and written reports throughout the year.
• Lead on organising projects, ensuring that actions are followed up, prioritising effectively and providing relevant outputs.
•  Deliver a regular programme of Croydon-based outreach and events.
• Onboard, support and manage volunteers, working with our team of volunteers to deliver research and associated activities.
• Undertake policy reviews and provide advice on research and evaluation methodology to the Research Director, Healthwatch Croydon Manager and other members of the Public Voice team.
• Work with Public Voice teams to capture issues relating to the delivery of services or gaps in policies. Use this information to identify common themes which relate to service design and health and social care policy.
•  Engage effectively with seldom-heard communities.

We positively welcome applications from candidates from Black, Asian and Minority Ethnic groups and also welcome applications from disabled candidates. We celebrate the diversity within our staff team who are representative of the diversity in our local communities and continually strive to provide equal access to all.

How to apply 

For more information please download the application pack. To apply, please email a copy of your CV and a personal statement of no more than two sides of A4 detailing your suitability for the role to info@publicvoice.london. 

Deadline for applications is 5pm on Friday 28 November 2025. Shortlisted candidates will be invited for interview. 

If you require the application pack in an alternative format or for any other enquiries, please call the office on 020 3196 1900.

We are seeking a candidate with proven research experience, including the ability to interpret and analyse data and present solutions. You will have a keen interest in health and social care and the ability to write clear, concise policy reviews. You will also have a flair for programme and project management, and be skilled in organising tasks, logistics and administrative systems. The successful applicant will value equality, diversity and inclusion, and will be enthusiastic about promoting these principles in their work. They will have warmth, empathy and respect for others, alongside the ability to effectively engage seldom-heard communities.