As part of our Outreach and Resettlement Service, you will be responsible for interacting with street homeless people and rough sleepers, helping them transition into permanent accommodation, improve their physical and mental health, and engage in positive economic activity

• Providing housing advice and support to homeless individuals, signposting them to relevant services and agencies. 
• ​Recording client journeys, maintain accurate records, and develop support plans that assist clients in maintaining independent living. 
• ​Engaging with statutory and voluntary agencies, attending meetings and coordinating support to ensure effective service delivery. ​
• Advocating on behalf of clients, liaise with agencies, and provide intensive support to ensure successful resettlement. 

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best.  

• Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh 
• Experience of working in a client-centred environment, supporting individuals with their personal and housing needs. 
• Demonstrable experience in housing management or support services, particularly for vulnerable individuals. 
• Strong problem-solving abilities, attention to detail, and the ability to work efficiently to deadlines. 
• A positive, can-do attitude with a passion for helping people. ​
• Full UK driving licence with access to own transport (with business insurance).