Be part of one of London's most exciting cultural projects as we prepare to open the new London Museum at Smithfield. 

Our retail spaces will play an important role in helping visitors connect with London's stories through a unique range of products inspired by the museum's collections, exhibitions and the city itself. 

This is an exciting opportunity to join a team helping to create memorable visitor experiences from day one.

We are recruiting 6 full-time Retail Assistants and 1 part-time Retail Assistant to provide excellent customer service, help maintain attractive and well-stocked displays, process sales transactions and support the day-to-day operation of our retail spaces.

• Welcome customers to the museum’s shop in a warm, friendly and professional manner.
• Create positive and memorable shopping experiences for all visitors.
• Deliver excellent customer service by listening, advising and responding to customer needs.
• Promote and sell museum products, publications, gifts and exhibition-related merchandise.
• Process transactions accurately using tills and payment systems.
• Support the achievement of retail sales and income targets through proactive customer engagement.
• Replenish stock and maintain high standards of product presentation and visual merchandising.
• Ensure retail spaces remain clean, organised, attractive and fully stocked.
• Receive, check and store deliveries in line with museum procedures.
• Handle customer queries, complaints and refund requests professionally and efficiently.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

London Museum is committed to being an equitable and inclusive employer, and to becoming representative of the diversity of London. We particularly welcome applications from people from Global Majority backgrounds, who are currently under-represented in our organisation.

We also welcome applications from disabled people, as we’re a Disability Confident Leader and are committed to recruiting, retaining and developing disabled people.

• You enjoy helping people and can quickly build rapport with customers, providing a welcoming, positive and inclusive experience.
• You are skilled at engaging customers confidently, promoting products naturally and contributing to retail sales and income targets.
• You can remain calm and professional during busy times, prioritising tasks and maintaining excellent customer service standards.
• You work collaboratively with colleagues and understand that great customer experiences are delivered together.
• You communicate clearly and professionally, making customers feel listened to, valued and supported.
• You take pride in maintaining high standards of stock presentation, merchandising and operational accuracy.