Job Details

We’re based in a busy, tourist-friendly market town with a mixed economic demographic. While some parts of the high street have struggled, there’s still a strong mix of mid-range and independent shops, including a number of charity shops and a growing selection of cosmopolitan eateries and bars.

Our Bridgnorth shop is one of the highest-grossing Blue Cross outlets, with sales steadily increasing. We have a highly motivated team, and the shop is always presented beautifully and run efficiently – a truly high-performing team!

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll make sure everything is attractive, safe, and ready to sell.

You’ll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.

The shop thrives on community events and enjoys a loyal base of local customers alongside visitors. Good transport links make it easy to reach from larger West Midlands towns, though note there’s no nearby free parking.

Our commitment to diversity and inclusion

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.  

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. 

Disability Confident Employer. 

You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.

Your key responsibilities:

• Support and motivate our fantastic volunteers
• Make every customer feel welcome (dogs included!)
• Keep the shop floor looking great and well-stocked
• Ensure donations are processed, priced, and ready to sell
• Bring energy, organisation, and a sense of humour to every shift
  
  If you love a role that’s varied, community-driven, and part of a high-performing shop in a lively market town, we’d love to hear from you!