Through effective planning, communication, and operational support, the role contributes to the achievement of retail sales targets, customer satisfaction goals, and the delivery of a positive fan and visitor experience. 

The purpose of the Retail Operations Assistant role is to support the successful delivery of retail operations across matchdays, stadium events, and trading periods. The role is responsible for helping ensure retail outlets are operationally ready, appropriately staffed, compliant with company standards, and capable of delivering excellent customer service and commercial results. 

Working closely with the Head of Retail, and wider operational teams, the Retail Operations Assistant supports workforce planning, event preparation, operational standards, and day-to-day retail activities. The role acts as a key point of coordination between Retail, Logistics, Stores, Hospitality, Culinary, and Stadium Operations teams to ensure staffing, stock, equipment, and operational requirements are effectively organised and delivered. 

Compass Group UK and Ireland is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. 

We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

• A minimum of 2 years in a Management role with P&L accountability in high-volume quality food service and or conference and event catering. 
• Able to demonstrate the development of financial controls, forecasting and commercial modelling.  
• Experience in leading a team of no less than 8, delivering great food and a superior customer experience 
• Excellent communication skills and ability to engage stakeholders effectively.  
• Strong IT Skills  
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a foodservice environment.  
• Must possess strong commercial acumen and have outstanding skills to increase sales and profitability within all areas of the business. 
• Able to motivate and inspire people at all levels.  
• Fully flexible and willing to adapt to ever-changing environments 

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.