Job Details
Security Officer
ABM
Latest Job
Expires in 18 days
Overview
The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors.
£15.60
Full time
(42 hours per week, 4 days on, 4 days off)
London Designer Outlet, Wembley HA9 0PA
Key information
A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.
About the role
Customer Service and Public Engagement
- Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
- Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
- Maintain a smart, professional appearance befitting the company and site standards at all times.
Security and Patrol Duties
- Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
- Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
- Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
- Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!
Requirements
Essential
- Valid SIA Door Supervisor Licence.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Ability to remain calm and decisive in emergency or high-pressure situations.
- Good organisational skills, flexibility, and reliability.
- Professional appearance and demeanour at all times.
- Good knowledge of the local area.
Desirable
- SIA CCTV Licence.
- Experience operating fire alarm systems in a busy public environment.
- First Aid qualification.
We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.