The role exists to protect and grow customer relationships while strengthening colleague engagement and employer brand by providing integrated, proactive and commercially minded communications support across internal and external audiences. It is designed to complement existing UK and I Communications roles by focusing specifically on sector aligned communications across all sectors we operate in.

This role acts as a trusted advisor to strategic account leadership, ensuring impactful communications are aligned to ABM UK and I business strategy, sector strategy, contract priorities, team member engagement and reputational risk management.

Responsibilities

Strategic Sector account partnership

• Act as the senior communications business partner for strategic accounts across UK&I
• Embed within account leadership teams to provide proactive, commercially aligned communications recommendations
• Translate sector and account strategy, performance and risk into focused communications plans that support retention, team member engagement and reputation.
• Advise account directors and client stakeholders on engagement, messaging, EVP positioning and reputational considerations.

Internal communications and Engagement

• Lead internal communications across sector and strategic accounts, ensuring clarity, consistency and alignment across audiences.
• Support high-impact moments including operational change, mobilisation/demobilisation, transformation activity and issue management, ensuring team member experience and ABM culture proactively managed.
• Develop concise leadership messaging, briefings and toolkits
• Use engagement data, sentiment insight and feedback to shape internal communications priorities and continuously improve impact.

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at recruitment@abm.com. We're here to help!

Essential

• Extensive experience in a senior communications role within complex / regulated environments.
• Demonstrated ability to operate as a trusted advisor to senior leaders and clients.
• Strong experience across internal and external communications, including issues management and linking internal communication to engagement, culture and employee brand.
• Excellent judgement, particularly in reputational risk and crisis situations.
• Strong writing and briefing skills, with the ability to distil complex information

Desirable

• Experience in transport, infrastructure, life sciences or similarly regulated sectors.
• Experience supporting large frontline or unionised workforces.

Education

• Bachelor’s degree or equivalent experience in communications, PR, or a related field

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.