The Design Museum is the world’s leading museum devoted to contemporary design in all its forms, supported by a diverse Commercial & Operations directorate.
£48,000
Per Year
Full time, Permanent
(35 Hours Per Week)
London
Key information
As part of our Commercial Transformation 2029 strategy, we have created a new Senior Product & Merchandising Manager role to help deliver our Shop Design, Support Change vision.
About the role
Key areas of focus include:
Leading the delivery of the product pillar within the commercial transformation strategy, defining and executing a cohesive implementation plan.
Shaping and integrating partnerships within the wider product strategy, including licensing, limited editions, touring/B2B and ecommerce exclusives.
Benchmarking trends, materials, market developments and competitor retail, sharing insights to inform product direction.
Overseeing the delivery and embedding of commercial brand guidelines, ensuring clarity, cohesion and a consistent visual language.
Overseeing delivery of buying and merchandising targets and overall retail KPIs, including income, profit, conversion and average transaction value.
Requirements
We are looking for someone who brings:
Strong creative flair and the ability to excite and influence others about a clear product vision.
Experience as a senior buyer and product developer, ideally within a cultural setting, with an interest in design.
Demonstrable merchandising experience in a fast‑paced environment.
A commercially aware approach, with a proven track record of achieving targets, negotiating terms and maintaining strong supplier and stakeholder relationships.
Excellent communication skills, including managing complex external relationships.
Excellent time management skills and the ability to prioritise a complex workload in a changing environment with tight deadlines.
