As Senior Supporter Experience Specialist, you will help lead our supporter experience strategy, creating engaging journeys that strengthen supporter loyalty, maximise long term value and support Scope's mission to create an equal future with disabled people.

This role is a fixed term maternity cover for twelve months working full time hours.

• Lead the development and continuous improvement of Scope's supporter experience and journey strategy.
• Use insight and data to identify opportunities to improve supporter engagement, retention and lifetime value.
• Lead email marketing and engagement campaigns, including planning, delivery, reporting and optimisation.
• Oversee audience management, segmentation, testing and personalisation activity.
• Build strong relationships across fundraising teams, providing specialist advice and support on supporter engagement.
• Manage agency relationships and ensure campaigns are delivered to high standards.
• Line manage and develop the Supporter Experience Executive, providing coaching, support and development opportunities.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role. If you need any adjustments or support during the recruitment process, please email: recruitment@scope.org.uk.

• Experience in fundraising, supporter experience or customer engagement.
• Experience developing and delivering successful email marketing and engagement campaigns.
• Strong analytical skills and the ability to use data and insight to drive decisions.
• Experience managing multiple stakeholders and building effective working relationships.
• Knowledge of email marketing platforms, customer relationship management systems and audience segmentation.
• Experience supervising, coaching or developing colleagues.
• Strong organisational skills with excellent attention to detail.
• A passion for creating great supporter experiences and continuously improving performance.

For the full person specification, please click the 'apply now' button.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.