As the senior user researcher, you’ll lead on user research and testing in the content design team.

• Organise and carry out research to understand the needs of our customers
• Work with content designers to plan content to meet those needs
• Join critical reviews of new content
• Use data and testing to find out where to improve content
• Support the design of intuitive information architecture by running card sorts and tree tests
• Manage and develop the skills of a more junior user researcher
• Manage supplier relationships if we outsource research or testing

• Has experience of both qualitative and quantitative research methods.
• Has used other data sources such as web analytics and online search data.
• Has  carried out research and testing to support information content design.  
• But most important, you’ll love working as part of a team to make sure that Scope’s information and advice content is the best it can be.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.