In this role, you will lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you will help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience.

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.
• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. 
• Support our online selling with identifying suitable items and listing on online selling platforms
• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team
• Work collaboratively with the Assistant Shop Manager
• Support disabled customers, volunteers and staff by creating an inclusive environment to shop, volunteer and work.
• Make sure the shop makes a significant profit to support Scope’s work.
• Drive volunteer recruitment, training and retention so the shop always has enough people to fill the rota.
• Lead the team to deliver excellent customer service.
• Keep the shop safe, clean, and welcoming to customers.

We welcome applications from people with lived experience of disability and from all backgrounds. 

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.
• Commercially aware and able to spot opportunities
• Be able to lead and support people
• Customer-focused, with a can-do attitude
• A team player with strong work ethic
• Accurate and detail-oriented
• IT literate and numeracy skills

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.