The role contributes to the overall performance and reputation of the organisation by driving compliance, efficiency and continuous improvement, enabling staff to thrive in a well-managed and supportive setting.
- Consistently role model company values and behaviours, promoting a positive culture with both the team and client.
- Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.
- Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling.
- Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.
- Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance.
- Deliver effective onboarding processes, setting colleagues up for success from day one.
- Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.
- Carry out regular site audits to monitor quality standards and drive continuous improvement.
- Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.
- Monitor stock levels of consumables (such as soap, toilet rolls, paper towels) and ensure timely replenishment
