We’re looking for a Social Care Support Coordinator with experience of person-centred, low level social care support to service users, to join our vibrant and fast paced, fully remote, Central Support team. This team provides an an additional point of entry to Young Lives vs Cancer’s services, alongside the local social work teams based in hospitals.

The Central Support and Social Care team is fully remote and home-based; all work will be completed at a distance. Laptop and phone will be provided

• Providing person-centred, low level social care support to young people diagnosed with cancer and to parents and families of children with cancer, through proactive check-ins.
• Offering compassionate listening, practical advice, guidance and signposting on issues such as finance, housing, education, work and emotional wellbeing.
• Acting as the first point of contact for enquiries via phone, email, WhatsApp, web chat and other digital channels, resolving or appropriately escalating queries.
• Processing referrals from professionals and self-referrals, accurately inputting information into the case management system.
• Supporting volunteers during their shifts and working collaboratively with social workers and colleagues across the wider social care teams.

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

• Experience in a charity, health or social care setting (or similar), with confidence supporting people via phone and digital platforms in an empathetic, person-centred way.
• Strong communication skills across multiple channels, with the ability to assess situations quickly and escalate when needed.
• Ability to provide practical guidance and signposting, with an understanding of support pathways such as NHS services, charities, wish organisations and grants.
• Confidence using technology—including databases, case management systems, Office 365, Teams and digital communication tools.
• A calm, sensitive and organised approach, able to multi-task and work effectively in a fast-paced virtual environment.