Job Details
Support and Counselling Officer
The Brain Tumour Charity
Latest Job
Expires in 8 days
Overview
We are The Brain Tumour Charity, the largest dedicated funder of research into brain tumours globally and the only charity in the UK taking on brain tumours on all three fronts: research, campaigning and support.
around £30,550
per year
Full time, Hybrid
(37.5 hours per week, with occasional out of hours working)
Fleet / Hybrid
Key information
In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users.
While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2 to 3 days in the office each week.
About the role
- Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.
- Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.
- Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.
- Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service
- Maintain appropriate and accurate records on our service system and Customer Relationship Management database, as required to evidence the impact and reach of our support services
For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ plus communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
Requirements
- A professional and empathetic people person, with demonstrable skills in supporting counselling clients.
- Proven listening and emotional support skills and strong ability to empathise.
- Knowledge of health, the human brain, cancer or brain tumours.
- Minimum of a Level 3 Certificate in Counselling or equivalent.
- Experience of working in a support role, where there was a requirement to use telephone, email and Customer Relationship Management systems or databases.
- Experience of working and supporting vulnerable adults, patients and carers.