The Woodland Trust is looking for a Support Services Administrator to join our team and help deliver an excellent experience for our supporters. You’ll handle a range of enquiries, payments and administrative tasks, ensuring accurate, efficient and high-quality service.

Interviews will take place at our Head Office in Grantham. Interview questions will be provided before the interview to help you prepare.

For queries about this role, reasonable adjustments, or support with your application, please contact: recruitment@woodlandtrust.org.uk 

• Deliver an excellent supporter experience by responding to enquiries, requests and complaints professionally, empathetically and within agreed timescales, across phone, email and post.
• Manage a busy and varied workload, balancing pace, accuracy and quality while adapting to changing priorities and volumes.
• Prepare and send a range of supporter communications and materials, including bespoke letters, membership packs, thank-you correspondence and Trust information.
• Process incoming and outgoing post, courier packages and other supporter communications efficiently and accurately.
• Identify and resolve unusual or complex requests appropriately, using knowledge of Support Services and exercising sound judgement in the best interests of supporters and the Trust.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and or disabled, we particularly encourage you to apply.

• Experience delivering a high standard of customer service with a friendly, approachable and positive attitude.
• Able to work effectively as part of a team, building positive relationships and communicating with empathy and diplomacy.
• Demonstrate strong administration and data-entry skills, with excellent attention to detail and accuracy.
• Use IT confidently, including Microsoft Office and relevant systems.
• Organise and prioritise your workload effectively, managing your time and maintaining accuracy when handling competing demands.

If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.