You will work within the team to prototype new ways of supporting individuals, and contribute to the ongoing development of the team by sharing learning and by listening and responding to feedback from people who use the service.

• Develop trusting relationships and provide short term one to one appointments, offering practical and emotion support to individuals accessing the Wigan Crisis Space.
• Carry out initial ‘getting to know’ you conversations and work with individuals to plan their support and achieve the goals and outcomes that are important to them and support recovery from crises.
• To have knowledge of, develop relationships with and keep up to date with local services and organisations which can offer support in relation to developing positive wellbeing.
• Ensure regular and robust case recording and risk management in line with Quality Standards.
• Complete outward referrals to ensure people accessing the Wigan Crisis Space have the appropriate support networks around them.

Support and facilitate group activities that promote wellbeing and recovery as part of our prevention agenda.


We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living and a strong track-record of working with individuals and their families to deliver positive outcomes.