This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources. ​

​The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key stakeholders.​

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong commitment to supporting service users to maximise their financial independence, including managing arrears, maintaining benefit claims, and accessing employment, training, or volunteering opportunities. You will demonstrate the ability to embed organisational values, policies, and strategies into your day-to-day practice, while contributing to service development and continuous improvement alongside management teams. You will be confident building positive relationships with service users, colleagues, commissioners, and external partners, representing the organisation professionally at all times. Strong organisational skills are essential, including maintaining accurate client and financial records, supporting monitoring and reporting requirements, and using internal systems effectively. You will also bring a good understanding of relevant legislation, policies, and procedures, ensuring full compliance in all areas of your work.

Please note this role involves occasionally requires you to sleep in the service between shifts as part of your role and you must be willing to do this.