As a Supporter Experience Executive, you will support the delivery of engaging supporter experiences across Scope's fundraising programmes.
Working with the Senior Supporter Experience Specialist, you will help create journeys and communications that strengthen supporter loyalty and retention.
£34,915
per year
Permanent, Full time
(35 hours per week)
London
Key information
This is an exciting opportunity to shape how Scope builds meaningful and lasting relationships with its financial supporters.
About the role
Support the delivery and ongoing management of supporter journeys across digital channels.
Build, schedule and deliver email campaigns and automated journeys using digital fundraising platforms.
Use audience segmentation, personalisation and dynamic content to support fundraising and engagement objectives.
Coordinate campaign approvals, data selections, assets and delivery timelines with internal stakeholders.
Support welcome, re-engagement, win-back, stewardship and supporter feedback activity.
Produce campaign and journey reports, track key measures and identify opportunities for testing and improvement.
Maintain accurate journey documentation, campaign records and process guidance.
Requirements
Background in fundraising, supporter experience or customer engagement.
Experience of delivering fundraising, marketing, customer experience or supporter engagement campaigns.
Ability to create or adapt clear and engaging supporter-facing communications.
Experience building and delivering email campaigns and automated journeys using a marketing platform.
Experience using customer relationship management or marketing automation systems to support campaign delivery.
Experience coordinating projects or campaigns involving multiple stakeholders.
Ability to monitor campaign performance, interpret data and recommend improvements.
Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
Excellent written communication and stakeholder management skills.
An understanding of fundraising regulations, GDPR and marketing compliance requirements.
Strong digital confidence and a proactive approach to learning and taking ownership.
It would also be helpful if you have experience in the charity or not-for-profit sector, knowledge of Dynamics 365, Dotdigital or goDonate, and an understanding of accessibility and inclusive communications
