We are currently recruiting for a  Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.

The team are fully office-based on site at Swandean Hospital, Worthing.

As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.

We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.

 There is no appointment system so the work is fast-paced and varied.

SPFT is committed to building a workforce that reflects the communities we serve. We particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds and from disabled candidates, as these groups are currently underrepresented.

Knowledge/Experience - Essential criteria

• Demonstrate current experience of working with people with mental health problems
• Experience of in working in urgent care/crisis settings
• Understanding of risk assessment / formulation and application
• Knowledge and experience in Child and Adult safe guarding procedures.
• Evidence of skills in change management and at organising and prioritising their workload
• Demonstrate ability to enhance care through evidence based knowledge
• Demonstrate professional development relevant to the specific care group.
• Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office