To ensure that the service is provided in a
flexible and empowering way to meet the needs of individual service users with mental health needs,
learning disabilities and/or Autistic Spectrum Disorders, ensuring that the highest level of customer
service is provided.

Main responsibilities:

• To lead and manage staff so as to ensure the highest levels of performance and standards of work are achieved.
• To co-ordinate and deploy staff resources as efficiently as possibly in relation to the needs of service users and the requirements of the service including ensuring robust rota planning and management procedures are in place at all times.
• To generate and maintain a customer focused ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure that all staff receive personal support, supervision and appraisal. To take appropriate supportive and corrective action to ensure that performance difficulties are addressed effectively.
• To ensure that staff training and development needs are identified and met. To participate in the planning and delivery of staff training and development activities.
• To ensure that staff understand and are committed to the values and objectives of the services and Creative Support.
• To organise and chair team meetings.
• To promote and nurture good practice and to brief staff regarding policy and practice issues. To ensure effective internal communication at all times.
• To organise and participate in the recruitment and selection of staff and volunteers, under the direction of the Service Manager.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK

Ability to engage with service users, to develop and sustain warm and trusting relationship

Good verbal communication skills and ability to listen sensitively to others

Ability to demonstrate significant understanding of the needs of people with mental health needs, learning disabilities and/or Autistic Spectrum Disorders and to be familiar with current views of good practice

Excellent written communication skills 

Ability to lead others and to work constructively as part of a team