Are you interested in working with Parking and Moving Traffic? Do you have the relevant skills to improve transport reliability, journey times and to encourage sustainable travel by working in partnership with our on street civil enforcement team.

Come and play an active role where you will make major decisions for all parking and moving traffic operations. These decisions cover a wide specialist’s area and can relate to a range of matters. Examples include ensuring procedures meet the required standards, providing positive customer services and making technical decisions on a parking ticket or a penalty charge notice for a moving contravention.

To meet these requirements, you will work with a small team in Parking and Moving Traffic and will require considerable level of technical knowledge and understanding of notice processing. 

This role works 5 days a week in our City Hall office, Monday to Friday.

• Hold and manage a caseload in relation to parking and moving traffic enforcement.
• Investigate, prepare, and produce correspondence and detailed and complex case histories including interpreting relevant legislation.
• Use comprehensive knowledge and judgement to make decisions, recommendations, and agreements in line with current procedures, principles, standards, and legislation.
• Carry out checks, calculations, validations, income collection, and matching of payments, processing invoices and raising purchase orders through the financial database.
• Create and update accurate records using bespoke software and finance systems.
• Monitor, understand, interrogate, and analyse data.
• Provide detailed information, advice, and guidance to members of the public and councillors.
• Liaise with members of the public by telephone or in writing in relation the enforcement of Penalty Charge Notices.

For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button. 

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

• Experience of working in a customer services environment or in a similar organisation.
• Experience of communicating to a high standard both verbally and in writing and to deal with distressed customers in a calm and diplomatic manner.
• Undertaking assessments and investigations in any enforcement activity.
• Able to write clear and professional documents that are easy to understand for example, case histories to be presented to the Traffic Penalty Tribunal and to member of the public in response to challenges and representations against the issuing of Penalty Charge Notices.
• Able to carry out checks, calculations, and validations with accuracy.
• Able to use standard and bespoke IT systems with competence.
• Detailed knowledge of current legislation relating to moving traffic and parking regulations.