Job Details

By supporting students, exams officers and markers, you’ll play a vital role in ensuring that exam results are delivered on time across the country.

Shifts between 7.30am and 9pm – Weekend shifts between 9.00am and 4.30pm.

Start dates of 16 March, 30 March and 13 April with contracts ending 24 May 2026. Please note that many temporary staff will be offered an extension to their initial contract end date.

• You’ll be putting our customers at the front and centre of all that you do by answering telephone, live chat and email queries.
• You’ll become part of a diverse and supportive team and will undergo a 15 day in-person training period to make sure you’re fully equipped and confident.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button. 

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.

• Don’t worry if you haven’t worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to good use.
• To be considered you must be available for the 15 days of in-person training (first 3 weeks of contract - Monday to Friday 9am to 5pm) and have full availability between 04 to 17 May.

Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.