The focus of the role is on selling as many tickets, memberships, packages, and other ancillary products as possible combined with providing the best customer experience. You’ll motivate, train, support and rota other members of the Ticketing team to similarly sell and cross-sell too, working to sales targets and budget projections.

You’ll be a confident user of technology and ticketing systems and relish the opportunities technology can provide to optimise sales and the customer experience. You’ll develop an excellent relationship with our producers and provide them with a first-class service – whether that is reporting to them in an agreed format or manging their ticket allocations successfully.

You will be a skilful communicator, with a keen understanding of the needs of stakeholders, both internal and external, with the ability to navigate multiple priorities and demands. Finally, you’ll lead by example, being pleasant and collaborative in your approach, liaising and communicating effectively with members of the audience and key stakeholders such as Marketing and Revenue Management; Ticketing Operations, Memberships and Creative Learning internally, as well as Producers externally in order to achieve the goal of maximising sales and minimising costs.

The box office opens to counter customers for 90 minutes prior to each show, and whilst the majority of our sales are carried out either online or via the ATG Contact Centre, you will be expected to work a portion of your hours covering this counter time. In the absence of yourself or your Deputy, this counter time will be resourced by a pool of casual Customer Services Hosts, and you will have responsibility for the training, line management and performance of these staff members, in line with their Job Description.

Full Job Description

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion. 

We welcome transferable skills from other industries. If you can demonstrate many of the required skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

• Experience of successfully leading small teams.
• Experience with ticketing systems, databases and/or customer relationship management (CRM) systems.
• Highly numerate in regard to sales, audience data and budget management.
• Ability and confidence in managing relationships with teams, treating differing views with discretion and diplomacy.
• Excellent verbal and written communications skills.
• Creative problem solver and confident decision maker.
• Experience of working in a fast-paced environment, managing multiple projects at once.
• Proactive and flexible attitude, ability to effectively prioritise.
• Experience of working with other partners and suppliers to tight deadlines.
• Enthusiasm for/ interest in the theatre and the work of ATG.
• Absolute attention to detail.
• Experience in successful stakeholder management.