Job Details
Vehicle Licensing and Documentation Advisor
Motability Operations
Expires in 5 days
Overview
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry free mobility solutions to over eight hundred thousand customers and their families across the UK. We are the largest car fleet operator in the UK purchasing around ten percent of all the new cars sold in the UK and work with a network of around five thousand car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of nine point eight out of ten.
£30,144
Per year
Full time, Permanent
Bristol
Key information
Reporting to the Vehicle Licensing and Documentation Manager, you will be responsible for managing the administration required for the accurate registration and taxation of Scheme vehicles, products and company cars.
About the role
- Filing, retrieving and securely storing V5 Vehicle Registration Certificate documentation.
- Ensuring electronic and paper records are accurate and up to date with customer and vehicle data.
- Managing vehicle taxation classes, including Class Three products.
- Administering the sales and V5 dispatch process for end of contract vehicles.
- Assigning and removing personalised registrations.
- Supporting customers with Penalty Charge Notices.
- Providing customers with relevant information and documentation in a clear and helpful way.
- Managing and responding to internal email queries relating to team processes.
- Identifying opportunities for improvement and contributing ideas that support change, team goals and Customer Operations Service Level Agreements.
- Supporting internal business areas by providing excellent service.
For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Requirements
- Collaborative team member with a professional and positive approach, demonstrating resilience and commitment in your day to day work.
- Communicate confidently and respectfully, both in person and in virtual settings, adapting your style to suit different audiences.
- Motivated to improve processes and outcomes, actively seeking ways to work more efficiently and effectively.
- Approach challenges constructively and focus on practical, workable solutions.
- Able to use Windows Operating System and Microsoft Office software applications.
- Proficiency in administration tasks.
- Strong focus for attention to detail.
For the full person specification, please click the 'apply now' button.
Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.