As a Visitor Experience Assistant, you will be a point of contact for our visitors and thrive to ensure their visit reflects the Science Museum’s mission of Inspiring Futures.

We are now recruiting for Visitor Experience Assistants to join on permanent contracts with both part-time and full-time roles available. These roles are based at the Science Museum in London with the following hours available:

35 hours per week – 7 hours per day (usually 9:15 to 5:15, 9:30 to 5:30 or 10 to 6) on a fixed rota pattern working every other weekend.

14 Hours per week – 7 hours per day (usually 9:15 to 5:15, 9:30 to 5:30 or 10 to 6) every Saturday and Sunday.

10 Hours per week – 5 hours per day (usually 10 to 3 or 11 to 4) every Saturday and Sunday.

• Providing world-class costumer service to visitors of all ages, backgrounds and neurocognitive functions, being polite and courteous in line with the Science Museum customer service training. 
• Informing visitors of all attractions within the museum and actively promoting ticket sales, donations and Gift-Aid to meet sales and fundraising targets. 
• Increasing the quantity and quality of visitor data, working towards our e-mail opt-ins targets to improve our ongoing relationship and communications with our audiences. 
• Learning from colleagues, making a positive impact in all Visitor Experience workstations and supporting other museum activities. 
• Supporting the safe and efficient operation of the museum, playing an integral role in the evacuation procedures and liaising with the security team to ensure clearance of the building. 
• Ensuring that the cleanliness and maintenance of your working areas are always of a high standard, including (but not limited to) tidying all desks. 

Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

• Previous knowledge of a ticketing or CRM system and mathematics skills. 
• High proficiency of computer skills (including Microsoft Excel and Office 365). 
• High level of customer service. 
• The ability to contribute to team sales targets through up-selling. 
• Communication skills and ability to convey varied information to a wide range of people. 
• Confidence in following evacuation training to safely escort visitors out of the premises if required.  
• A proactive approach in improving own knowledge and skills and learning from experienced colleagues.