Job Details
Visitor Experience Manager
National Trust
Expires in 8 days
Overview
We are looking for an audience led, creatively minded Visitor Experience Manager to shape how people connect with our places across the Liverpool City Group.
£30,966
Per year
Full time, Permanent
(37.5 Hours per week.)
Speke Hall, The Walk, Liverpool, L24 1XD
Key information
This is a leadership role for someone who can use insight to design meaningful experiences, work confidently across disciplines, and inspire teams to deliver high quality, impactful programmes. You are motivated by the chance to help a portfolio of properties reach more people, deepen their impact and tell stories that genuinely connect.
About the role
Reporting to the General Manager, you will join a collaborative team based at Speke Hall while also supporting colleagues at The Beatles’ Childhood Homes, The Hardmans’ House, Formby and Lunt.
You will also lead a multidisciplinary team spanning marketing and experiences, using strong, people centred leadership to inspire high performance, build confidence, and create a culture where colleagues feel empowered to take ownership and deliver exceptional work. Your leadership will be key to aligning activity across the portfolio and ensuring our offer is coherent, ambitious and audience focused.
Working closely with colleagues across the Property Leadership Team, you will drive the development of new interpretation, permanent experiences and year round programming that reflect the spirit and purpose of each property. Your work will help us reach more people, deepen engagement, and strengthen both the quality of the visitor experience and the financial performance of the portfolio.
You will collaborate with communities, partners and visitors to cocreate and evaluate programmes, ensuring our offer remains relevant, inclusive and impactful. As part of the Leadership Team, you will also share collective responsibility for the effective running of the properties and delivery of the business plan.
For the full job description, including the keys areas of responsibilities and accountabilities, please click the 'apply now' button.
If you require an adjustment to the application or interview process, for example due to disability or medical condition, please call us on: 0370 240 0274 or email us at: adjustments@nationaltrustjobs.org.uk and we will support you as best we can.
Requirements
- Experienced in managing visitor services or public programmes in a cultural or heritage setting.
- Skilled in using audience insight to shape inclusive and engaging experiences.
- Knowledgeable in interpretation, collections care and cultural programming.
- A confident leader with strong people management and collaboration skills.
- Committed to accessibility, inclusion and continuous improvement.
For the full person specification, please click the 'apply now' button.
Disclaimer: We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.