Job Details

As a Pact Visits Centre Assistant, you will provide support to families visiting loved ones. You will work as one of the family team based primarily in the prison's visitor centre, but also across the visits hall, play area and tea bar to provide a safe and welcoming environment, and provide advice, support and information to friends and families visiting the prison.

If you have lived abroad for 12 months or more (in the past 10 years while aged 18 or over), you will need to present a certificate of good conduct from the Police Force of the country of residence.

• To offer a friendly and welcoming environment within the Visitors Centre, where people visiting the prison, can spend time before and after their visit.
• To assist in the operation of the Centre ensuring the Centre is open at the specified times and support volunteers and other members of the team.
• To assist with booking in of visitors in line with Pact and the prison’s procedures.
• Encourage families to access support by interacting with visitors, offering confidential advice, and providing extra support for first-time visitors.
• Ensure visitors have up-to-date information about the prison, assisted visits scheme, and other agencies, available in multiple languages.
• Create a children's area in the visitors centre with artwork, posters, information, toys, and materials to engage children before and after visits.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

We are a diverse, inclusive, modern, and collaborative charity. Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction.

• Clear understanding of professional boundaries which will enable you to work with prisoners and their families.
• Ability to follow safeguarding practices and safer working practices.
• Good understanding of confidentiality and data protection.
• Experience of working in a Tea-bar environment or other retail outlets or working in an environment where customer service is important.
• The ability to offer a warm welcome to visitors, to smile and treat people with dignity and respect, welcoming to our diverse range of visitors.
• Ability to work in a challenging environment and remain calm.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.