The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.

• Responsibility for the day-to-day operation of the Welcome areas and ensuring the delivery of the highest standards of service and visitor experiences using sound judgement and decision making, in line with National Trust guidelines and policies. 
• Uses high level of competence to deal with service recovery without senior support. Has direct impact on commercial performance (admissions, membership, fundraising) and influences customer service performance and measures.
• You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.
• You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting North Devon. 
• Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. 
• Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

For the full job description, including the key areas of responsibilities and accountabilities, please click the 'apply now' button.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• experienced in visitor services, in the tourist or heritage sector 
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service 
• able to work to sales targets, and confidently sell the benefits of becoming a member 
• well-organised and motivated 
• willing to learn new skills, with a ‘can-do’ attitude 
• comfortable with IT skills (all Microsoft Office)