Coronavirus: information and updates

Annual report 2019 to 2020

We have put the everyday experiences of disabled people at the heart of everything we do.

Improving the lives of disabled people

Our services

  • Our online information and advice, written and tested with disabled people and their families, reached 873,000 people.
  • Our helpline has made sure disabled people and their families get accessible and timely information and advice.
  • We have provided tailored employment services such as Starting Line, Kickstart and Support to Work offering employment advice and support to hundreds of disabled people.
  • Our online community reached almost 1.2 million people. Providing a vibrant and supportive place for disabled people, parents and carers to share advice and talk to others with similar experiences.
  • We supported 750 families and disabled children through our Sleep Right service and 440 parents with practical and emotional support via our Navigate service.

Our influencing work


  • Almost 30,000 people have campaigned for change with us through our Travel Fair and Stuck campaigns.
  • Scope for Change, our campaigning programme for young people aged 18 to 25, gave 13 young activists the tools and confidence to plan and run campaigns on issues that matter to them.


  • We have collaborated with 70 employers through Scope and Virgin Media’s Work With Me network to improve the workplace for disabled people. Together with organisations like Ford, Philips, JCB and Deloitte, we are supporting best practice in the workplace.
  • We launched The Big Hack, our influencing programme to improve the digital world for disabled people.


  • We completed the second year of Our Lives, Our Journey, our pioneering longitudinal research study, which tracks disabled people’s experiences over 5 years.
  • We grew our research panel to 700 individuals. Sharing their insights and experiences on the issues that matter to them.

How we are funded

This is our second financial year since we transferred our regulated and day services to a new provider. Which means we are now wholly funded through our:

  • charity shops
  • public donations, and
  • work with corporate and other partners

Our income

  • Our shops generated £21.2 million of sales and continue to be the face of Scope on the high street.
  • The net profit from our shops sales, together with other fundraising income, enabled us to spend £12.1 million on charitable work supporting our mission of Everyday Equality. 
  • Our income was £11.1 million lower than in 2018 to 19 because that year saw an exceptional gain on the sale of property and fees from services that had been divested.
  • We reduced our support costs by £1 million through an organisational restructure.
  • Our income was also reduced by the impact of coronavirus in March 2020 by £0.8 million.

Our charitable spending

  • For every £1 we received through fundraising, we spent 61p on our charitable work. Including providing support and information for disabled people and campaigning for a fairer society. We aim to increase this to 70p for every £1 in 2020 to 21.
  • The remainder goes towards running our organisation and generating funds for our future plans.
  • We invested £2.7 million in developing and diversifying our fundraising activities, delivering improvements in our retail and introducing new digital systems which have been instrumental in keeping vital services open during the pandemic. 

Full annual report

Download our full annual report 2020 (PDF 7MB)

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