Coronavirus: information and updates

Helpline

Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

Telephone support and information

Our information officers can answer questions and talk you through a wide range of topics connected with disability, including:

  • benefits
  • finance
  • social care
  • work
  • equipment and assistive technology
  • housing and home adaptations

We can also put you in touch with local providers of information and support and other Scope services in your area.

Contacting the helpline

You can contact the helpline by:

All calls are free from a UK landline. If you are calling from a mobile, please check with your network provider. If you are calling from a mobile or phone box and are worried about the cost, let us know and we can call you back.

Translation

If you prefer to talk to us in another language, call or email the helpline and tell us:

  • your name
  • preferred language
  • contact number

We'll call you back with an interpreter from Language Line Solutions on the line.

Opening times

Monday to Saturday: 8am to 8pm

Sunday: 10am to 6pm and most bank holidays.

Feedback

After you've used the helpline, please give us your feedback.

Online advice and support

You can also get advice and support online.

I remember thinking ‘this person really understands’. I trusted her immediately.

What you can expect from the helpline

We will give you:

  • a polite, friendly, helpful and professional response
  • accurate information, based on evidence
  • information in your preferred format, where resources allow
  • confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures
  • contacts of other agencies for specialist, local or ongoing advice
  • connections to other Scope services where appropriate

We will make sure that you:

  • feel safe and listened to
  • are treated with dignity and that we respect your beliefs and preferences
  • can give us feedback, positive or negative, to help us improve our service

Disclaimer

The information Scope provides is confidential and for the sole use of the helpline customer.

You should not use it as a substitute for professional advice or for diagnosing or treating a health problem. If you have a health concern, please consult your medical practitioner.

Scope helpline staff members are not qualified to give medical or legal advice. We are not trained benefits specialists and cannot offer case work or advocacy.

We make every effort to ensure information is accurate, based on evidence and responds to the information you give us.

We will try to signpost you to a specialist national or local service if you need more specialised support or advice.

Scope cannot accept liability for third party information such as websites that we may refer you to.

Information applies to England and Wales only.

Scope's helpline is a member of the Helplines Partnership.

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