Helpline

Scope's Helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

Freephone: 0808 800 3333

Our phone lines are open from:

Monday to Saturday: 8am to 8pm

Sunday: 10am to 6pm and most bank holidays.

Our information officers can answer questions and talk you through a wide range of topics connected with disability, including:

  • benefits
  • finance
  • social care
  • work
  • equipment and assistive technology
  • housing and home adaptations

We can also put you in touch with local providers of information and support and other Scope services in your area.

Ways to use the helpline

Freephone and textphone

  • Freephone: 0808 800 3333
  • Textphone: Use Type Talk by dialling 18001 from a textphone followed by 0808 800 3333

All calls are free from a UK landline and from most mobiles. If you are calling from a mobile, please check with your network provider. If you are calling from a mobile or phone box and are worried about the cost, we can call you back.

Translation

If you prefer to talk to us in another language, call or email the Helpline and tell us:

  • your name
  • preferred language
  • contact number.

We'll call you back with an interpreter from Language Line Solutions on the line.

This service is free and confidential.

Email and post

The helpline is a telephone service but you can also get help by emailing or writing to us:

Feedback

After you've used the helpline, please give us your feedback.

Online advice and support

You can also get advice and support on our website.

I remember thinking ‘this person really understands’. I trusted her immediately.

What you can expect from the Helpline

We will give you:

  • a polite, friendly, helpful and professional response
  • evidence-based and accurate information
  • information in your preferred format, where resources allow
  • confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures
  • contacts of other agencies for specialist, local or ongoing advice
  • connections to other Scope services where appropriate.

We will make sure that you:

  • feel safe and listened to
  • are treated with dignity and that we respect your beliefs and preferences
  • can give us feedback, positive or negative, to help us improve our service.

Disclaimer

The information Scope provides is confidential and for the sole use of the helpline customer.

You should not use it as a substitute for professional advice or for diagnosing or treating a health problem. If you have a health concern, please consult your medical practitioner.

Scope helpline staff members are not qualified to give medical or legal advice. We are not trained benefits specialists and cannot offer case work or advocacy.

We make every effort to ensure information is accurate, evidence-based and responds to the information you give us.

We will try to signpost you to a specialist national or local service if you need more specialised support or advice.

Scope cannot accept liability for third party information such as websites that we may refer you to.

Information applies to England and Wales only.

Scope's helpline is a member of the Helplines Partnership.

Opens in a new windowOpens an external siteOpens an external site in a new window