Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.
Freephone: 0808 800 3333
Support from our helpline
Our information officers can answer questions and talk you through a wide range of topics connected with disability, including:
- social care
- equipment and assistive technology
- housing and home adaptations
We can also put you in touch with local providers of information and support and other Scope services in your area.
Ways to use the helpline
Freephone and textphone
- Freephone: 0808 800 3333
- Textphone: Use Type Talk by dialling 18001 from a textphone followed by 0808 800 3333
All calls are free from a UK landline and from most mobiles. If you are calling from a mobile, please check with your network provider. If you are calling from a mobile or phone box and are worried about the cost, we can call you back.
British Sign Language (BSL) interpreters
You can access video calls with BSL interpreters, using the InterpretersLive! service.
Access interpreters on mobile, desktop and laptop for free!
If you prefer to talk to us in another language, call or email the helpline and tell us:
- your name
- preferred language
- contact number
We'll call you back with an interpreter from Language Line Solutions on the line.
This service is free and confidential.
Email and post
The helpline is a telephone service but you can also get help by emailing or writing to us:
Our phone lines are open from:
Monday to Friday: 8am to 8pm
Saturday to Sunday: 10am to 6pm and most bank holidays.
After you've used the helpline, please give us your feedback.
Online advice and support
You can also get advice and support on our website.
I remember thinking ‘this person really understands’. I trusted her immediately.
What you can expect from the helpline
We will give you:
- a polite, friendly, helpful and professional response
- accurate information, based on evidence
- information in your preferred format, where resources allow
- confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures
- contacts of other agencies for specialist, local or ongoing advice
- connections to other Scope services where appropriate
We will make sure that you:
- feel safe and listened to
- are treated with dignity and that we respect your beliefs and preferences
- can give us feedback, positive or negative, to help us improve our service
The information Scope provides is confidential and for the sole use of the helpline customer.
You should not use it as a substitute for professional advice or for diagnosing or treating a health problem. If you have a health concern, please consult your medical practitioner.
Scope helpline staff members are not qualified to give medical or legal advice. We are not trained benefits specialists and cannot offer case work or advocacy.
We make every effort to ensure information is accurate, based on evidence and responds to the information you give us.
We will try to signpost you to a specialist national or local service if you need more specialised support or advice.
Scope cannot accept liability for third party information such as websites that we may refer you to.
Information applies to England and Wales only.
Scope's helpline is a member of the Helplines Partnership.