Assistive Solutions and Digital Inclusion Specialist

Job description

Role purpose:

The post holder will be responsible for providing internal and external advice on assistive solutions and digital inclusion, including case managing and delivery of reasonable adjustments for disabled colleagues. Acting as an internal consultant the post holder will work across the organisation testing digital products and services feeding back their findings and advising upon potential solutions. The role will involve liaising directly with internal stakeholders and digital product suppliers, translating accessibility needs and technical standards into practical solutions and requirements for use by colleagues and Scope’s customers.

Main responsibilities and accountabilities:

Items marked [S] are part of the secondment role and will receive development and support throughout the secondment period:

• To carry out digital accessibility quality assurance testing to meet internal and internationally recognised quality standards [S]
• To support the development of information and training resources in the subject of Assistive Solutions & Digital Inclusion [S]
• Deliver specialist assistive solutions training to external professionals
• To provide advice and guidance about the development of assistive solutions and digital inclusion to the wider team [S]
• Develop and maintain relationships with mainstream and specialist technology providers [S]
• To proactively manage a caseload of assistive solutions and workplace adjustment cases for Scope colleagues [S]
• Provide advice and support on assistive solutions and digital inclusion for Scope colleagues [S]
• To ensure that support is delivered in accordance with Scope procedures and priorities [S]
• Work with key internal stakeholders promoting assistive solutions and digital inclusion for disabled people [S]
• Use Scope systems and processes to purchase reasonable adjustments equipment
• To undertake other duties as required in support of assistive solutions and digital inclusion across Scope [S]

Grade specific competencies:

• To supervise and encourage team members to maximise their potential through continuous learning whilst challenging and dealing with under performance.
• To recruit, manage and develop staff within Scope’s HR and operational policies and procedures
• To utilise volunteers appropriately within the department
• Lead effective and engaging monthly team meetings

Mandatory for all staff:

• To work seamlessly across department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• To work within Scope’s policies and procedures

Key contacts

Internal contacts

Scope staff at all levels

All digitally enabled Scope teams

Scope Digital Team

External contacts

Specialist Assistive Technology suppliers

Digital agencies and product suppliers

Mainstream IT and technology suppliers

Person specification

Qualifications

Trained to carry out web accessibility QA testing to WCAG compliance. [Development in this area will be given during the secondment]

Essential

• Knowledge of the barriers experienced by disabled people when using digital products including web sites and digital tools used in the workplace [S]
• Knowledge of assistive technology as it is used to meet the needs of disabled people [S]
• Handles complex issues of disability and independence with diplomacy, sensitivity and empathy [S]
• Experience of testing web sites to meet agreed accessibility standards
• Competent communication skills communicating in a clear, meaningful and effective way to diverse audiences [S]
• Ability to broker internal and external relationships to ensure effective business solutions resolving conflict where necessary

Desirable

• Web programming skills
• Experience of providing reasonable adjustment assessments

Skills and competencies

Essential

• Strong communication skills
• Good interpersonal style to make and sustain positive relationships
• Self-motivated and capable of working with minimal supervision
• Strong skills in organisation and prioritisation of tasks and time
• Attention to detail
• Understanding of team working skills and approaches
• Willingness to travel to regionally and nationally as required 
• Ability to record work accurately
• Ability to acquire new skills quickly with evidence of transferable skills
• Understanding of the need for confidentiality and discretion
• Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities
• Excellent customer care skills
• A positive approach to disability
• The desire to learn and develop new knowledge and skills
• An understanding of employment and health and safety legislation
• A basic understanding of the principles of valuing diversity and fairness