Database Officer

Job description

Role purpose:

To work with other members of the Database Team to maintain and administer the Raiser’s Edge database, to maximise the efficiency and use of the database across the organisation. 

Main responsibilities and accountabilities:

• Maintaining accurate and up to date records on The Raiser’s Edge and processes as required 
• Running standard reports and answering queries on fundraising activity 
• Contribute to department projects and initiatives Specific tasks assigned 
• To take responsibility for Data Imports, including the updating and additions of existing and new information to and from The Raiser’s Edge, liaising with external agencies where necessary, and to provide relevant documentation. 
• To work closely with the Fundraising and other internal teams using external agencies for data capture to ensure that all data requirements are met. 
• To work with the Fundraising and other internal teams on the accurate and timely export of data to third party agencies for fundraising appeals and follow-up activity. 
• To assist in the processing of Direct Debits
• To maintain user guides and documentation for processes of the Raiser’s Edge 
• To provide first line support for users of the Raiser’s Edge 
• Identifying improvements to existing processes to increase the effectiveness and efficiency of the Raiser’s Edge, planning, documenting and implementing recommendations in consultation with the Database & Analysis Manager 
• To provide data extractions for members of the Fundraising Teams and other Raiser’s Edge users. 
• To identify consistency and accuracy issues in The Raiser’s Edge and provide resolutions to these, in addition to carrying out housekeeping tasks to maintain data quality 
• These duties may be added to or deleted from, and may be subject to change

Key contacts

Internal contacts

• Fundraising Team
• Other internal teams at Scope utilising the database

External contacts

• Various agencies - Data providers

Person specification

Knowledge and Experience

Essential

• Experience of working with data and CRM software specifically Raisers Edge within a Database team
• Excellent IT Skills – proficient in Microsoft Office 
• Able to work accurately and show attention to detail 
• An interest in, and aptitude for information systems 
• Experience of using Microsoft Excel  

Desirable

• An understanding of fundraising principals
• An understanding of Gift Aid and Direct Debit processing
• Experience of using other Microsoft tools 

Skills and competencies

Essential

• Raisers Edge for Data Administration
• Excel
• Microsoft Office Suite

Desirable

• Access
• Import O Matic