We use cookies on the Scope website to show us how many people our content is reaching.
It means we can:
See what content is most useful to people
Target more help where it’s needed
Show relevant advertisements for our own services, no-one else’s
It also means we can work more closely with partners in government, local councils and other public bodies, targeting support where it’s needed most and offering a better range of services.
It’s your choice whether to allow them or not, but you’re helping us do more if you opt in. Thank you.
These are necessary for our website to work and are always on. They help with remembering privacy settings, but do not store any information that identifies you.
If you choose to block these in your browser, some parts of our website will not work.
Functional cookies improve your experience using our website with different features. For example, interactive maps and embedded videos. These cookies may be set by us or by our service providers.
You can switch these off, but this may stop some or all these features from working correctly.
Analytics cookies allow us to measure and improve the performance of our website.
They collect information about:
how you use our website. For example, pages you visited and links you followed. This helps us to make design decisions to improve your experience
how you arrived at our website. For example, sites, adverts and search engines you have come from. We use this to understand the effectiveness of our marketing activity
They also allow us to test different design versions to see which work best for customers like you. These cookies can be set by us, or service providers we use.
Switching these cookies off will stop us seeing this data. We will not be able to monitor and improve your website experience.
Cookies set by Microsoft Application Insights. This allows us to monitor the health and status of the server and website.
www.scope.org.uk
Name
AI_sentBuffer
Host
www.scope.org.uk
Duration
Session
Type
Third-party
Category
Essential Cookies
Description
Cookies set by Microsoft Application Insights. This allows us to monitor the health and status of the server and website.
.scope.org.uk
Name
ARRAffinitySameSite
Host
.scope.org.uk
Duration
Session
Type
Third-party
Category
Essential Cookies
Description
Used to distribute website traffic to several servers, helping to reduce response times.
www.scope.org.uk
Name
ASP.NET_SessionId
Host
www.scope.org.uk
Duration
.
Type
First-party
Category
Essential Cookies
Description
Our site uses Microsoft's .NET framework. This cookie is used by the server, to maintain an anonymized user session. This cookie expires at the end of a browsing session. This is determined by your browser's configuration.
www.scope.org.uk
Name
scope-accept
Host
www.scope.org.uk
Duration
1 Year
Type
First-party
Category
Essential Cookies
Description
Used to track if cookie banner has been interacted with
www.scope.org.uk
Name
scope-cookies
Host
www.scope.org.uk
Duration
1 year
Type
First-party
Category
Essential Cookies
Description
Used to determine which cookies the user has accepted
www.scope.org.uk
Name
SERVERID
Host
www.scope.org.uk
Duration
10 minutes
Type
Third-party
Category
Essential Cookies
Description
Usually used for load balancing. Identifies the server that delivered the last page to the browser. Associated with the HAProxy Load Balancer software.
.scope.org.uk
Name
X-AB
Host
.scope.org.uk
Duration
Type
Third-party
Category
Essential Cookies
Description
This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.
www.scope.org.uk
Name
__RequestVerificationToken
Host
www.scope.org.uk
Duration
Session
Type
Third-party
Category
Essential Cookies
Description
This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.
.www.scope.org.uk
Name
__stripe_mid
Host
.www.scope.org.uk
Duration
Session
Type
Third-party
Category
Essential Cookies
Description
This cookie is necessary for making credit card transaction s on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card in formation.
.www.scope.org.uk
Name
__stripe_sid
Host
.www.scope.org.uk
Duration
Type
Third-party
Category
Essential Cookies
Description
Associated with Calendly, a Meeting Scheduler that some websites use. This cookie allows the meeting scheduler to function within the website.
.scope.org.uk
Name
__tlbcpv
Host
.scope.org.uk
Duration
Type
Third-party
Category
Essential Cookies
Description
Used to record how many people view the consent banner.
.scope.org.uk
Name
eud
Host
.scope.org.uk
Duration
Persistent for 13 months
Type
Third-party
Category
Functional Cookies
Description
This cookie contains partner user IDs and last successful cookie match time with partners.
.scope.org.uk
Name
euds
Host
.scope.org.uk
Duration
Type
Third-party
Category
Functional Cookies
Description
A session cookie of the eud cookie
.scope.org.uk
Name
ARRAffinity
Host
.scope.org.uk
Duration
Session
Type
Third-party
Category
Functional Cookies
Description
Used for load balancing on websites running on the Windows Azure cloud platform.
.scope.org.uk
Name
gex_id
Host
.scope.org.uk
Duration
Session
Type
First-party
Category
Functional Cookies
Description
Allows Google Experience Editor cookies to persist across subdomains.
www.scope.org.uk
Name
ai_session
Host
www.scope.org.uk
Duration
1 day
Type
Third-party
Category
Functional Cookies
Description
Monitors the performance of the iPerceptions portal of applications running on Azure.
www.scope.org.uk
Name
ai_user
Host
www.scope.org.uk
Duration
1 year
Type
Third-party
Category
Functional Cookies
Description
This cookie collects telemetry information and statistical usage data for the Microsoft Application Insights software. It is able to recognize returning visitors by storing unique identifiers.
.scope.org.uk
Name
___utmvxxxxxxxxxxxxxx
Host
.scope.org.uk
Duration
a few seconds
Type
Third-party
Category
Functional Cookies
Description
___utmv
Bounce
Name
Bounce
Host
Bounce
Duration
Type
Category
Analytics Cookies
Description
www.scope.org.uk
Name
SC_ANALYTICS_GLOBAL_COOKIE
Host
www.scope.org.uk
Duration
10 years
Type
Third-party
Category
Analytics Cookies
Description
This cookie is associated with the Sitecore Content Management System. It is used for web analytics to identify repeat visitors.
collect
Name
#collect
Host
collect
Duration
Type
Category
Analytics Cookies
Description
.scope.org.uk
Name
_gat_UA-10500881-1
Host
.scope.org.uk
Duration
1 minute
Type
Third-party
Category
Analytics Cookies
Description
This is a pattern type cookie set by Google Analytics. The pattern element on the name contains the unique identifier of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
.scope.org.uk
Name
g.pixel
Host
.scope.org.uk
Duration
Type
Third-party
Category
Analytics Cookies
Description
.c.clarity.ms
Name
MR
Host
.c.clarity.ms
Duration
Persistent
Type
Third-party
Category
Analytics Cookies
Description
Microsoft MSN cookie. Used to measure the use of the website for internal analytics.
.scope.org.uk
Name
pagevisit
Host
.scope.org.uk
Duration
Type
Category
Analytics Cookies
Description
.scope.org.uk
Name
partner
Host
.scope.org.uk
Duration
Type
Category
Analytics Cookies
Description
.scope.org.uk
Name
tag
Host
.scope.org.uk
Duration
Type
Category
Analytics Cookies
Description
.scope.org.uk
Name
_ga
Host
.scope.org.uk
Duration
2 years
Type
Third-party
Category
Analytics Cookies
Description
This cookie is associated with Google Universal Analytics. This cookie is used to distinguish different users by assigning a randomly generated number as an identifier. It is included in each page request for a site and used to calculate visitors, sessions and campaign data for the sites' analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
.scope.org.uk
Name
_hjAbsoluteSessionInProgress
Host
.scope.org.uk
Duration
Type
Third-party
Category
Analytics Cookies
Description
The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. Hotjar is used to improve customer experience on our website.
.scope.org.uk
Name
_hjIncludedInSessionSample
Host
.scope.org.uk
Duration
Type
Third-party
Category
Analytics Cookies
Description
This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by our site's daily session limit. Hotjar is used to improve customer experience on our website.
.scope.org.uk
Name
_gid
Host
.scope.org.uk
Duration
1 day
Type
First-party
Category
Analytics Cookies
Description
This cookie is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
.scope.org.uk
Name
gex_id
Host
.scope.org.uk
Duration
Session
Type
Third-party
Category
Analytics Cookies
Description
This cookie is owned by Google and is used to provide "Analytics Services".
.scope.org.uk
Name
_hjIncludedInPageviewSample
Host
.scope.org.uk
Duration
a few seconds
Type
Third-party
Category
Analytics Cookies
Description
This is a Hotjar performance analysis cookie. This cookie enables Hotjar to mark a user as being included in an anonymous sample group. Hotjar is used to improve customer experience on our website.
.scope.org.uk
Name
anj
Host
.scope.org.uk
Duration
3 months
Type
Third-party
Category
Targeting Cookies
Description
This cookie contains data denoting whether a cookie ID is synced with an AppNexus partner.
audience
Name
audience
Host
audience
Duration
28 days
Type
Category
Targeting Cookies
Description
Sync audience data between buyers and sellers.
www.clarity.ms
Name
CMID
Host
www.clarity.ms
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie is used for advertising. It tracks the products users were looking at.
.scope.org.uk
Name
CMPRO
Host
.scope.org.uk
Duration
3 months
Type
Third-party
Category
Targeting Cookies
Description
These cookies are linked to advertising and tracking the products users were looking at.
.scope.org.uk
Name
CMPS
Host
.scope.org.uk
Duration
3 months
Type
Third-party
Category
Targeting Cookies
Description
These cookies are linked to advertising and tracking the products users were looking at.
.scope.org.uk
Name
demdex
Host
.scope.org.uk
Duration
6 months
Type
Third-party
Category
Targeting Cookies
Description
This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronisation, segmentation, modelling, reporting and so on.
.scope.org.uk
Name
dpm
Host
.scope.org.uk
Duration
6 months
Type
Third-party
Category
Targeting Cookies
Description
Adobe Audience Manager - data management platform uses this cookie to record information around synchronisation of IDs.
.clarity.ms
Name
MUID
Host
.clarity.ms
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
.bing.com
Name
MUID
Host
.bing.com
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded Microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
.scope.org.uk
Name
pxrc
Host
.scope.org.uk
Duration
2 months
Type
Third-party
Category
Targeting Cookies
Description
This cookie registers non-personal data on the visitor. The information is used to optimise advertisement relevance.
tuuid
Name
tuuid
Host
tuuid
Duration
1 year
Type
Category
Targeting Cookies
Description
This cookie is mainly set by bidswitch.net to make advertising messages more appropriate to the website visitor.
tuuid_lu
Name
tuuid_lu
Host
tuuid_lu
Duration
1 year
Type
Category
Targeting Cookies
Description
This cookie contains a unique visitor ID. This unique ID allows BidSwitch.com to track the visitor across multiple websites. BidSwitch can use this to optimise the relevance of adverts and make sure that visitors do not see the same ads multiple times.
.scope.org.uk
Name
__adal_ca
Host
.scope.org.uk
Duration
Persistent
Type
Third-party
Category
Targeting Cookies
Description
Store which advertising campaign drove a user to visit
.scope.org.uk
Name
__adal_cw
Host
.scope.org.uk
Duration
Persistent
Type
Third-party
Category
Targeting Cookies
Description
Tie back conversion events to earlier visits
.scope.org.uk
Name
__adal_id
Host
.scope.org.uk
Duration
Persistent
Type
Third-party
Category
Targeting Cookies
Description
Uniquely identify a device
.scope.org.uk
Name
_gcl_au
Host
.scope.org.uk
Duration
3 months
Type
Third-party
Category
Targeting Cookies
Description
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
.scope.org.uk
Name
_uetsid
Host
.scope.org.uk
Duration
1 day
Type
Third-party
Category
Targeting Cookies
Description
This cookie is used by Bing to determine what ads should be shown that may be appropriate to the customer using the site.
.scope.org.uk
Name
_uetvid
Host
.scope.org.uk
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
.scope.org.uk
Name
everest_g_v2
Host
.scope.org.uk
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
.scope.org.uk
Name
fr
Host
.scope.org.uk
Duration
90 days
Type
Third-party
Category
Targeting Cookies
Description
Contains browser and user unique ID combination, used for targeted advertising.
.scope.org.uk
Name
recordID
Host
.scope.org.uk
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie name is associated with services from UK email marketing company DotDigital. Their software placed on a website enables the owners to track when email campaign recipients land on the target website, which enables monitoring of the effectiveness of a campaign. This cookie is a unique user identifier, enabling persistent linking of behaviour on the site to a particular user and email campaign response.
.doubleclick.net
Name
IDE
Host
.doubleclick.net
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie is set by DoubleClick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
.twitter.com
Name
personalisation_id
Host
.twitter.com
Duration
2 years
Type
Third-party
Category
Targeting Cookies
Description
This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
.rlcdn.com
Name
.rlcdn.com
Host
.rlcdn.com
Duration
1 year
Type
Category
Targeting Cookies
Description
This cookie is generally provided by rlcdn.com and is used for advertising purposes.
.scope.org.uk
Name
ruds
Host
.scope.org.uk
Duration
Session
Type
Third-party
Category
Targeting Cookies
Description
Registers anonymous user data, such as IP address, geographical location, visited websites, and what ads the user has clicked.
.scope.org.uk
Name
sc_at
Host
.scope.org.uk
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
Used to identify a visitor across multiple domains.
.scope.org.uk
Name
UID
Host
.scope.org.uk
Duration
1 year
Type
Third-party
Category
Targeting Cookies
Description
This cookie provides a uniquely assigned, machine-generated user ID and gathers data about activity on the website. This data may be sent to a third party for analysis and reporting.
.scope.org.uk
Name
uuid2
Host
.scope.org.uk
Duration
3 months
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Third-party
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Targeting Cookies
Description
This cookie allows targeted advertising through the App Nexus platform - collects anonymous data on ad views IP address, page views, and more.
.scope.org.uk
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_kuid_
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.scope.org.uk
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6 months
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Third-party
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Targeting Cookies
Description
This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
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_scid
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.scope.org.uk
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1 year and 1 month
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Third-party
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Targeting Cookies
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Used to help identify a visitor.
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dmSessionID
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.scope.org.uk
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Persistent
Type
Third-party
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Targeting Cookies
Description
A session ID is a unique number that a website's server assigns a specific user for the duration of that user's visit (session). The session ID can be stored as a cookie, form field, or URL (Uniform Resource Locator). Some Web servers generate session IDs by incrementing static numbers.
.scope.org.uk
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tap.php
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.scope.org.uk
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Persistent
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Third-party
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Targeting Cookies
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Used to register anonymous user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on websites that use the same ad network.
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YSC
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.scope.org.uk
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Session
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Third-party
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Targeting Cookies
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YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
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_fbp
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.scope.org.uk
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Persistent
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Targeting Cookies
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Facebook targeting and advertising persistent cookie. Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
To maximise sales and effectively manage expenditure to achieve profit targets.
To manage and lead an Area team to drive performance.
To support and deliver key activities from the Retail Strategy and Business Plan.
To identify and develop the potential in people across the Area.
To build effective relationships and work collaboratively with internal and external stakeholders.
To positively promote the brand with the general public in the local community.
Main responsibilities
Providing line management support and direction to a team of Shop Managers in order for them to drive the performance of their shops
To continuously strive to improve and deliver results in accordance with set budgets and key objectives.
To manage Stock Collectors and the distribution of stock for the Area in order to increase sales.
To influence work around Retail’s strategy and operational business planning.
To implement all national policies and procedures and ensure all Health and Safety regulations are met.
People Management and leadership
To recruit, support, motivate and develop direct reports, ensuring that employees are aware of Scope’s policies and procedures and adhere to them.
To manage the performance, conduct and behaviour of direct reports through effective supervision and performance management skills, addressing matters of concern in line with Scope’s policies and procedures.
To identify training and development needs and organise appropriate learning opportunities in conjunction with the People Development team.
To coach direct line reports on a regular basis.
To effectively complete annual appraisals, quarterly supervision meetings and set performance objectives in line with Scope’s Appraisal procedures.
To support and guide Shop Managers with volunteer recruitment and retention by finding innovative ways of attracting and retaining new supporters.
To identify talented people in the Area and to agree personal development support and succession planning opportunities for them in conjunction with the People Development team.
To run effective Area Meetings for Shop Managers (and where appropriate Assistant Managers)
To efficiently complete all administrative procedures relating to people issues, financial controls and operational performance in line with organisational policies and procedures.
Operational Performance
To maximise sales and profits and ensure that shops are run according to policy and procedures
To exceed donated sales budgets
To maximise non donated income, as agreed with the Divisional Manager.
To carry out regular competitor analysis
To ensure that shops are adequately stocked from a variety of sources; monitor the effectiveness of stock generation, including van collections and to take action as necessary to maximise return.
To ensure that the national pricing guidelines are adhered to, ensuring that the maximum potential price is asked for all stock and that prices reflect the demographic locality of the shop.
To monitor front and back of house procedures, including merchandising, stock control, and customer service in line with agreed standards.
To increase Gift Aid conversion rates, supporting shop teams to maximise performance success.
To act upon and implement any operational directives from Retail and to oversee and monitor and manage shop compliance to the changes communicated.
To demonstrate and monitor levels of customer service given by Shop teams through observations, coaching and feedback, ensuring maximum satisfaction from the public and supporters.
To undertake regular shop visits and maintain a schedule of visits for the whole Area.
Financial and security controls
Have a clear understanding of cost control and continuously minimise costs for the Area.
To act upon information given around expenditure and income and to review monthly P&L accounts and expenditure reports, taking the necessary steps to address any concerns or overspend to budget.
To use the Shop Visit Report to check security procedures and financial controls and to take action as agreed with the Divisional Manager
To manage the appropriate staffing levels for individual shops, in accordance with the salary budget and set criteria.
To provide information to the Divisional Manager to influence realistic budgets for the area of operation and to set budgets for individual shops and maintain core costs and profit within budget.
To monitor sales performance against a weekly budget and monthly expenditure and to take action, communicating issues and barriers with the Divisional Manager.
To ensure that accounting procedures are followed at all times and that attention is given in a prompt and accurate way to the processing of supplier invoices and paperwork.
Collaborative working and corporate image
To build and manage internal and external relationships with the aim of increasing supporter engagement, generating quality stock and to ensure shops are able to support key Scope activities.
To ensure that Scope’s Brand is promoted in accordance with the organisation’s guidelines.
Shop Maintenance, refits and new shop openings
To advise the Divisional Manager of maintenance and shop refit work in order to inform the budget process.
To minimise loss of income during refits and maintenance work.
To support the acquisition and disposal of shops as and when required.
The post-holder is expected to work to further the vision, purpose and beliefs of Scope, and to comply with Scope’s policies and procedures.
This is not an exhaustive list of responsibilities and the post-holder will be expected to undertake other duties within the remit of the job and appropriate to their level of seniority as requested by relevant line management.
The job description will be kept under review to ensure that it remains up to date. The job holder will be consulted about any proposed changes.
Knowledge and Experience
Substantial retail management experience, including multi-site shop experience
Track record of effectively managing and leading remote teams
Experience of recruiting and developing staff and line management responsibilities
Experience of delivering coaching, mentoring and giving feedback to direct reports
Able to manage and influence financial controls and able to read, understand and action information on financial reports including Profit and Loss accounts (analytical skills).
Able to solve problems efficiently and effectively and make decisions
Skills
Excellent communication skills, both verbal and written, to a wide range of people
Able to make decisions
Proven influencing and negotiation skills
Good planning and organisational skills
Proven record of working and influencing peer and team performance
Knowledge of current fashion and merchandising practices
Awareness of issues relating to recruiting and working with volunteers
Knowledge of health and safety legislation.
Ability to work on own initiative and be fully accountable, taking responsibility for all aspects of the day to day management of the area, including staff performance.
Ability to set and monitor shop budgets
Able to plan and prioritise the work of self and others
Person Specification
Essential
The role requires you to;
Have a full and clean driving license
Be able to travel extensively within the designated area and within the UK, including overnight stays when required.
Able to work some Saturdays and Sundays & Bank Holidays
To attend an induction program and development training when identified
Outside of business hours you are the main point of contact for shop teams and need to be able to react accordingly when required.
To cover other Area Managers during times of absence.
Job Breadth and Communication
Able to identify opportunities to maximise income, including non-retail income
Ability to build and maintain an effective team, developing and managing their performance and potential.
Decision Making
To take full accountability for the management and leadership of the Area.
To be able to seek the appropriate authorisation for matters outside of own jurisdiction.
Problem Solving/Creative Effort
Ability to be flexible and to display an innovative and creative approach to problem solving.
Accountability and Impact
Proven experience of successful profit/sales achievement
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