We've tried to create our site with accessibility at the centre

This website is in development and is still a work in progress. We have tried to build a site that places accessibility and usability principles at the centre.

We have introduced a number of new accessibility features to help make your experience of using our website as positive as possible. We are continuing to work on enhancements and would be very grateful for your feedback on the accessibility of our website.


We’ve tried to build a site that’s accessible and usable, and we’re committed to achieving level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, independently accredited by our partners The Shaw Trust. A full accessibility audit will be conducted in May 2014 when the site will be reviewed by accessibility experts and tested by a team of disabled testers.

We believe you should be able to access this site’s information with assistive technology, like JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable with screen magnifiers and your operating system’s speech recognition software.

However, it’s a work in progress. If you find something that doesn’t work, or you’ve got feedback on improving the site’s accessibility, we’d really like to hear your comments or suggestions. Please email

Alternative formats

If you want any information on this site in an alternative format please email with your details, and tell us what you need. If it’s easier, you can call the digital team on 020 7619 7100.

Get the best experience

  1. Skip to Main Content. If you’re using a screen reader or keyboard, use the ‘Skip to Main Content’ link at the top of every page to skip the navigation and get to the content quickly.
  2. Make the text bigger. You may be able to use your browser to change the text size. Find out more about changing the text size in your browser.
  3. Change the colours. We’ve tried to use colours that make the words on our webpages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your browser to change this site to colours that suit you. Find out more about using your own colours with your browser.
  4. Downloading PDF (Portable Document Format) documents. There are some Adobe PDFs on the website. If you cannot open these files you may need additional software. Download the latest Adobe Reader software (opens in a new window).


To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.


Our links always use link text that makes sense out of context, so that what we're linking to is clear to everyone.

To make browsing our website easier for you, all external links will open in a new browser tab and are marked with the symbol new-window-symbol.jpg.


All the video content embedded on this site or on our YouTube channel is available to watch with optional subtitles, also known as closed captions. If your internet browser doesn't support frames, you can also experience our videos by reading a written transcript of the film.

Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets, the content of each page is designed to be still readable.