Before contacting someone responsible for access at the event or the venue, have a list of questions ready to help you get the information you need. It’s also important to be clear about your requirements.
You might find it helpful to ask some of the following questions:
How far is the venue from public transport?
Is there disabled parking and how many spaces are available? Can I book a space?
Is there disabled access to the building and to the event, like ramps and lifts?
Are the toilets accessible? If so, what size are the toilets and what equipment is available?
Is there a quiet room?
Is there a wheelchair area at the event? If so, where is it located, how big is it and are spaces integrated with the audience?
Is the canteen or restaurant area accessible?
Will information be accessible? Will there be a British Sign Language (BSL) interpreter, audio description or subtitles?
Contact the venue or event organiser if you cannot find this information on their website.
Under the Equality Act 2010, venues and events must take reasonable steps to make sure that disabled people are not at a disadvantage. This might include making physical adjustments, like adding a ramp to an entrance or providing information in an accessible format.