Is the solicitor a member of the Clinical Negligence Accreditation Scheme?

Members have to maintain a high level of knowledge, skills, experience and practice in clinical negligence. Look for a solicitor who is a member of:

• the Law Society's Clinical Negligence Panel
• or Action Against Medical Accidents Referral Panel
• or APIL (the association of personal injury lawyers)

Does the firm have Lexcel accreditation? Or are they recognised in the Legal 500?

Lexcel is the Law Society's standard for case management, customer care and risk management. Lexcel assesses firms every year.

Legal 500 is a globally recognised legal directory that ranks law firms and individual lawyers based on their expertise, client feedback, and market reputation.

Will the solicitor you meet deal with your case?

Find out who will be dealing with your case. Make sure they have experience of conditions like yours or your child's. Your solicitor must have enough time to assess your case and take part in all the important steps.

Does the firm have a good record of successful medical negligence claims?

How many recent cases have the practice dealt with? What were the outcome of those cases?

Independent directories are a good source of information about solicitors.

Chambers UK Legal Guide

Legal500

How many medical negligence specialist solicitors does the firm have?

This may show a firm's experience, ability to move a case forward and keep you informed.

How will the solicitor keep in touch with you?

Make sure your solicitor agrees to keep in regular contact with you. Is there another member of the legal team familiar with your claim if your solicitor is absent?

Agree at the start how they communicate with you. This could be in the office or at your home, by email or by telephone.

Does the firm have a Legal Aid Agency Clinical Negligence franchise?

Only firms with this franchise can apply for a Legal Aid certificate from the Legal Aid Agency if available.

Legal Aid Agency

Does the firm offer education, welfare benefit, community care, Court of Protection and public law expertise?

It helps if you can deal with all these issues within the same firm.

A good solicitor will expect you to ask questions.

• Make sure you understand their answers. If you do not understand the answers, ask for more explanation.
• Perhaps take someone with you to take notes.
• Meet a couple of solicitors if you can. Any firm should provide a free initial interview, without obligation and should be happy to visit you.
• Remember you have the right to change solicitor at any point if you are unhappy with their service. The Legal Aid Agency may need to approve this if you are receiving their funding. If you decide to change solicitors and later succeed in your compensation claim with another firm, your previous solicitors may still seek payment for the work they carried out, even if they did not complete the claim. You can discuss this with your new proposed solicitor.

Finding free or affordable legal help (Citizens Advice)