Some retailers of expensive equipment, such as powered wheelchairs or stairlifts, may buy your equipment back from you. Contact the company that supplied your equipment to find out more.
Mobility Buyers will buy used mobility and disability equipment and can arrange collection.
Selling through local disability organisations
If there is a local disability group in your area, ask them if they could advertise your item in their newsletters or emails. They may ask for a fee or donation.
How to attract buyers
Give your buyers lots of information
People are more likely to make you an offer if you give them clear and detailed information. In your advert, include the following information:
Is your item in working order?
Does it need any upgrades or refurbishment?
Is it damaged?
What is the make and model of the item?
How old is it?
Has it been adapted for you?
Measurements or sizing
State the measurements or size according to the manufacturer.
Where would the buyer have to collect from?
Would the buyer need a van or specialist courier to collect the item?
Are you able to arrange for someone to help move the item into a car?
Be honest in your description. If you sell something that is not as described, the buyer could ask for a refund. Make sure the buyer knows exactly what they are getting.
If you have any maintenance records or guarantees, offer to pass these onto the buyer. These help to show that you are a legitimate seller.
Some people will not buy a second-hand item without seeing a picture so it helps to include photos. Ask someone to help with this if you need to.
Photographs should be clear and well lit. Make sure your item is clean, easy to see and not surrounded by clutter. Also include photos to show:
any damage to the item
the make, model or serial number
all the functions of your equipment
For example, if you are selling an adjustable bed, take photos of the bed in different positions.
You could also link to the product on the manufacturer’s website for pictures as well as product details. Just make sure your listing is clear about the condition of the item.
Expect to answer questions
Be open to questions from buyers. If your equipment was adapted for you, people may need more information to work out if it will meet their needs.
Set a reasonable price
It can be hard to decide on a price if you have had your equipment for a long time. For most listings, you will need to state either:
a fixed price
a minimum price, for example: ‘Offers above £100’
a preferred price, for example: ‘£100 o.n.o. (or nearest offer)’
To set your price, think about how much you would pay for the item. Search for similar used equipment to find out how much it is selling for. Think about how costly it is for buyers to collect your item, for example, if they need to hire a van or courier.
eBay gives you the option to sell your equipment by auction. People will bid up to the highest price they are prepared to pay. This means that you can start with a low price to attract more buyers. eBay may even suggest a starting price based on what similar items sell for.
Most disability equipment websites do not offer an online payment service. Talk to your buyer in advance about your preferred payment method.
Cash on collection is a common method of payment for private sales.
Agree the price before your buyer comes to collect the equipment. Make sure the buyer gives you the cash before they take the item.
PayPal allows a buyer to send money to you using your email address. You will need a PayPal account to receive money. There is no fee to send individual payments. It offers some protection to both buyers and sellers in case of fraud.
For example, a buyer claims a refund through PayPal even after they have collected the item.
If someone pays you with stolen card details, you may have to refund the payment to the credit card company.
If it’s a fake credit card, the payment could be rejected.
You might not find out about credit card fraud in time to stop the delivery or get your item back.
Bank transfer can be an easy way to send money. But only sell to a person or organisation you trust to avoid risking your bank or personal details being stolen.
Keep your bank details safe. Ask your buyer to pay in advance and send them a receipt.
When selling to private individuals make sure you’re protected from online fraud.
Always give your buyer a receipt, such as a confirmation email. This should include:
the date of purchase
a description of the item
the buyer’s name
You could ask the buyer to sign the receipt to prove that they have received the goods as described.
Always keep a copy. Do not rely on an online service to record your transaction.
Do not give away an item until you have received full payment. You should not need to give your contact details or bank details to anyone to make a sale.
Delivery and collection
In your advert, make it clear who is responsible for collection or delivery. Most private sellers state that the buyer is responsible.
If you are able to post your item, agree a postage price with your buyer in advance. For high value items, use recorded delivery. Keep a record of the tracking reference number until your buyer has confirmed receipt.