Coronavirus: information and updates

Using the Support to Work service

You can contact your adviser via email, telephone or Skype, or via your Support to Work account.

Sign in to your Support to Work account to use the online portal to:

  • work on your action plan
  • send a message to your adviser, for example to schedule telephone or Skype appointments
  • see your scheduled appointments
  • view resources your adviser has shared with you.

There is no limit on the number of telephone or Skype appointments you can have with your adviser.

Introduction to the Support to Work online portal

Introduction to the Support to Work online portal video transcript

Hi, welcome to the introduction to the Support to Work portal. I’m going to be showing you how to use the service.

You can register for this on our website at

Once you’ve registered, you can access your account at any time. Your account lets you work on your action plan, send a message to your adviser, see your scheduled appointments, and view resources your adviser has shared with you.

[Show logging in]

Once you’ve logged in, you can see a summary of your account.

This includes your contact details, which you can update, and a profile about your employment adviser.

[Click on to messages]

On the messages page you can send and receive messages from your adviser.

You can use this to ask any questions and update your adviser on your progress between appointments.

You’ll receive an email notification when you receive a new message from your adviser.

[Click on appointments]

On the appointments page you can see when your next appointment is scheduled with your adviser.

If you need to change or cancel any of your appointments, you’ll need to send us a message or call us.

[Click on action plan]

During your appointment, you’ll agree some actions with your adviser. You can see these actions on the action plan page, along with their due date.

When you’ve finished an action, you can mark them as complete.

[Show action being marked as complete]

[Click on resources]

The resources page lists content that we think will be helpful to you. Your adviser will add to these throughout your time on the service.

[Click on my files]

The My files page lets you upload files to share with your adviser. For example, you might use this to share your CV to get feedback from your adviser.

[Show CV being uploaded]

[Back to summary page]

If at any time you have problems using your account – please get in touch with us by emailing or phoning 0300 222 5742.

Opening times

Monday to Friday: 9am to 7pm. 

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