Assistant Shop Manager

Role purpose

The Assistant Shop Manager is to support the delivery of the following strategic priorities of Scope:

Goals

• Transform attitudes
• Closing the disability employment gap
• Ending the disability price tag

Story of change, vision

• Insights and impact driven
• Known for what we do
• Confident colleagues

Role responsibilities

As Assistant Shop Manager you will work with the Shop Manager to effectively manage the day-to-day running of the shop with the aim of achieving optimum profit by maximising sales and controlling direct shop expenses and to manage and motivate the team working in the shop.

Main responsibilities and accountabilities

At Scope, we work together, in our teams and across all teams. Together, we commit to being collaborative, trusting and respectful. To being open about our work and to being flexible and open to change.  And to building our confidence by improving what we do by developing and learning, continuously.

• To assist the Shop Manager in making a significant profit to support Scope’s work. 
• Help the team deliver excellent customer service. 
• Keep the shop safe, clean, welcoming and attractive to customers. 
• Assisting the management of the shop operations including the volunteer team. 
• Actively promote Scope and its services within the community. 

Leadership 

• Support the shop manager to drive sales and effectively manage stock. 
• Spot trends and opportunities to promote Scope, the shop and stock donations in the local community. 
• To assist the shop manager to drive volunteer recruitment and retention. 
• Be an excellent role model and create a positive environment so that volunteers feel motivated and valued. 
• Promote customer service best practice, giving guidance, feedback and coaching to volunteers. 
• Join ASM area meetings, retail events and training. 
• Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies. 
• Take responsibility for health and safety, including reports, risk assessments and other checks in the absence of the shop manager.

Shop trading 

• Assist the improvement of the shop’s performance, meeting or exceeding income targets including sale of donated and new goods, corporate donations, cash appeal, Gift Aid, raffle and rag. 
• Support the management of stock generation, processing, security, collection and preparation. 
• Assist with meeting shop floor density and quality targets. 
• Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards. 
• Keep the back of house safe and pleasant for volunteers. 
• Comply with Scope’s policies and procedures, particularly in relation to shop security and health & safety regulations and inform the Shop Manager of any concerns. 

Other tasks 

• Cover other local shops when necessary. 
• Any other reasonable tasks your manager asks you to help with. 

Mandatory for all staff:

• To work seamlessly across the department or team boundaries in a collaborative and constructive manner to implement Scope’s strategic direction.
• To demonstrate a commitment to customer service excellence and deliver against the requirements of Scope’s quality framework.
• To work within Scope’s policies and procedures. 

Main relationships, internal and external stakeholders

Internal contacts

• Area Managers
• National Sales Manager
• Retail Operations team
• Stock Transport Drivers

External contacts

• Customers
• volunteers
• Local businesses
• Community organisations

Person Specification

Knowledge and experience

Experience

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail  or other service-based environments
• A genuine interest in, or passion for in fashion 
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment

Skills and competencies

Leadership and Team Management
Ability to lead, motivate, and support volunteers, acting as a role model and fostering a positive, inclusive team environment.

Customer Service and Community Engagement
Strong communication and interpersonal skills to deliver excellent customer service and promote Scope’s work within the local community.

Retail Sales and Commercial Awareness
Understanding of retail operations and income generation, with the ability to help meet sales targets and identify local opportunities for growth.

Operational and Administrative Efficiency
Skilled in daily shop operations including opening and closing procedures, stock management, cash handling, and compliance with policies and procedures.

Health, Safety and Shop Standards
Commitment to maintaining a clean, safe, and welcoming shop environment, with awareness of health and safety responsibilities and procedures.

Flexibility and Team Collaboration
Adaptable and reliable, with the ability to support other local shops and work effectively with colleagues across different teams and levels.