Assistant shop manager

Job Description

What the job is for

To raise money to support disability charity Scope’s work, by:

• assisting the effective management of the day to day running of the shop, staff and volunteers
• maximising sales and keeping shop expenses down

Your manager

The shop manager

People you’ll manage

A team of shop volunteers in the absence of the shop manager

Other Scope staff you’ll work with

The area manager, divisional support manager, shop manager, other assistant shop managers, drivers, operational and support staff.

People you’ll work with outside Scope

Customers, volunteers, drivers, local businesses, community organisations.

Budget responsibility

To support the shop manager with the shop’s own budget.

Key Objectives

To assist the shop manager in making a significant profit to support Scope’s work.

Help the team deliver excellent customer service.

Keep the shop safe, clean, welcoming and attractive to customers.

Assisting the management of the shop operations including the volunteer team.

Actively promote Scope and its services within the community.

Leadership

Support the shop manager to drive sales and effectively manage stock.

Spot trends and opportunities to promote Scope, the shop and stock donations in the local community.

To assist the shop manager to drive volunteer recruitment and retention.

Be an excellent role model and create a positive environment so that volunteers feel motivated and valued.

Promote customer service best practice, giving guidance, feedback and coaching to volunteers.

Join ASM area meetings, retail events and training.

Make sure daily admin and financial tasks are carried out in line with the Scope cash and security policies.

Take responsibility for health and safety, including reports, risk assessments and other checks in the absence of the shop manager.

Shop trading

Assist the improvement of the shop’s performance, meeting or exceeding income targets including sale of donated and new goods, corporate donations, cash appeal, Gift Aid, raffle and rag.

Support the management of stock generation, processing, security, collection and preparation.

Assist with meeting shop floor density and quality targets.

Keep the shop safe, clean and welcoming to customers, with attractive stock displays, according to Scope’s shop standards.

Keep the back of house safe and pleasant for volunteers.

Comply with Scope’s policies and procedures, particularly in relation to shop security and health & safety regulations and inform the Shop Manager of any concerns.

Other tasks

Cover other local shops when necessary.

Any other reasonable tasks your manager asks you to help with.

Scope’s values

Be a Disability Gamechanger, acting, behaving and communicating in line with Scope’s values. We are courageous, pioneering, connected, open and fair.

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.