Job description

Role purpose

The Shop Cover Manager (internally titled as Divisional Support Lead) is a critical new role to enable our shops to trade when there are vacancies or sickness. This will not only enable us to maximise sales and profit but also lessen the impact on our current shop teams.

The role involves travel across the division.

Starting full-time salary £23,581.58 a year

Plus a further increase on reaching the experience level for the role with Scope

Car allowance £5,000 a year

Allowance £1,750 a year

Main responsibilities

• Covering shops when there is a vacancy or sickness within the shop
• Supporting the area
• Demonstrate Scope values and be an ambassador for Scope’s behavioural framework

Internal contacts

• National Sales Manager, Area Managers, Shop Managers, Assistant Managers, Drivers and volunteers
• Property department, Marketing department, IT department, Retail Ops department - PR and Social Media, Volunteer department, Finance department

External contacts

• Community organisations
• Employment services e.g. Job Centres, volunteer providers and the Probation Services.

Person Specification

Knowledge and experience

Essential

• Demonstrable experience of running a retail shop
• Experience of successfully leading diverse teams
• Ability to successfully lead our diverse teams
• Demonstrate our Scope values and be an ambassador for Scope’s behavioural framework
• Experience of managing and/ or recruiting volunteers
• Knowledge of health and safety and safeguarding practices

Desirable

• Experience of running a charity shop
• Cover or multi-site experience
• Knowledge and experience of Scope’s procedures
• Disabled or lived experience of disability
• Understanding of the social model of disability

Skills

Essential

• Commercial acumen - proven ability to deliver sales budgets
• Ability to successfully lead and manage diverse teams
• Ability to deliver key performance indicators e.g. recruiting volunteers, generating donated stock, selling raffle tickets, signing up customers to Gift Aid
• The ability to communicate at all levels from shop and field teams to head office support teams.
• Strong influencing skills – the ability successfully influence a diverse team of people
• Ability to support disabled customers, volunteers and colleagues by creating an inclusive environment to shop, volunteer and work in
• Excellent role model, with the ability to create a positive environment so that shop colleagues and volunteers feel motivated and valued
• Experience of successfully driving great customer service
• Full, clean driving license

Desirable

• Experience of managing health and safety
• Knowledge of safeguarding procedures