Train passengers had to carry me in my wheelchair

Hello! My name is Ami, I’m 24 and live in Norfolk. I’m a wheelchair user with several disabilities. I have Sensory Ataxia, Transverse Myelitis, hearing difficulties and central vision loss.

I hope by sharing my experiences and thoughts about public transport and accessibility, that I can help raise awareness of the barriers disabled people face.

Booked assistance is often late and causes anxiety

As I have hearing difficulties and a visual impairment, I require assistance when out and about. My partner is with me on buses and my mum is with me on trains.

Before planning a journey, it’s my mum who books assistance for boarding the train – I’ve been known to make mistakes when booking things, so I stay well away from booking anything now!

A smiling young woman sitting in a chair looking at a computer tablet device in her living room

Train passengers had to lift me in my wheelchair

There have been countless times, when my mum has booked assistance and yet they don’t turn up until the last minute, causing me a great deal of anxiety.

On two occasions, other passengers have had to lift me in my wheelchair, on and off the train, because assistance never arrived. This is dangerous, not only for me, but for the passengers that are lifting me too. If it were not for their kindness, then we wouldn’t have gotten home, or been able to attend important appointments.

Quieter stations understandably have less staff, but they’re often more efficient when assistance is needed. It’s the bigger and busier stations that need to look into why some disabled people are not receiving a positive experience when assistance is required.

Busier stations in London, for example, have numerous members of staff. This surely would mean at least one person is always available for assistance? Yet, this isn’t the case. Staff are often just standing there, having a laugh with their colleagues.

This is what infuriates me. When disabled people need assistance to be able to travel back home, or somewhere important, but available staff are just standing there laughing. And I'm just thinking, “Hello, we'd like to get home please!”

A man pushing a woman in wheelchair across a road

People refused to move from the wheelchair space on the bus

Until recently, all my experiences as a wheelchair user travelling on the bus have been good. But recently in our local town, it was market day and we knew the bus would be full, as they always are on a Thursday.

As the bus approached the bus stop, my partner said, “I don’t think we’ll be able to get on the bus". I replied, “I have a right to get on the bus”, and that’s what we did. The wheelchair space is classed as a priority seat.

A man shows his phone screen to a woman in a wheelchair as they wait at a bus stop in a rural town

We had to get on and off the bus at every stop

As I was the only wheelchair user on the bus, I should have been allowed in that space. But because of non-disabled people using the priority seats, I ended up blocking the aisle. No one would move to another seat or offered to stand.

Passengers were constantly switching seats, standing up and sitting back. What angered me most, was when they started looking down at me. I may have central vision loss, but I have really good peripheral vision.

Every time a passenger got off the bus, my partner had to get me off the bus, then get back on – all because people wouldn’t move out of the priority seats. Attitudes from the public like this are appalling.

Like every disabled person, I have a right to access public transport. Our rights should come before attitudes!

A man pushes a woman in a wheelchair toward the entrance toward a bus where the driver stands in the doorway

Let's make it more equal on public transport

Almost every time I’m on a bus, I notice the luggage area has not been used. Could this not be removed to make space for another wheelchair?

Smaller vehicles like cars and mini-buses can accommodate more wheelchairs than a single-decker bus can. That’s ridiculous!

On the bus I regularly use, there are about 30 seats and a single space for a wheelchair.

32 to one is simply not equal. It's time we even the odds for disabled people.

A smiling young woman outside in the garden in her wheelchair holding a computer tablet device

Join our campaign

We need your help to make change happen. Tell us what promises you want to see public transport companies make to make it easier for disabled people to travel.

Related content

Opens in a new windowOpens an external siteOpens an external site in a new window