Right to Ride

Travelling by public transport can be hard if you’re disabled. When things go wrong it can be hard to know what your rights are, or how to make a complaint. Especially when this information is split across different sources.

Over a quarter of disabled people told Scope they would be more likely to make a complaint if they had a better understanding of their rights.

We want all disabled people to know their rights and to be empowered to act when things go wrong.

That’s why we created Right to Ride, our new one-stop transport rights guide, developed with the Department for Transport (DfT).

If you are downloading this Word document on a mobile or tablet device, where possible, please view it through Microsoft Word or Google Docs. This will ensure that the formatting does not change.

What is in the guide?

The Right to Ride guide covers all land based public transport that operates in Great Britain including:

  • train
  • bus
  • coach
  • taxi
  • private hire vehicle.

This guide can’t solve the many challenges that disabled people face when using the public transport system. But it can help us to hold transport operators to account.

It sets out:

  • the rights and standards that the law says disabled people should expect when using public transport
  • how to complain when these rights aren’t upheld
  • information on accessibility and how to request help.

We hope this guide gives you clarity over your rights, and more confidence while travelling.

Aaron is a wheelchair user who told us how our Right to Ride guide could improve his travel experiences:

“There’s been many times where I’ve wanted to make a complaint, but not really known what I need or how is best to go about it. This guide shows me where to go to make a complaint, and how the process works. “I was surprised to learn all the different ways to book and receive assistance when travelling. I know from experience it can be awkward going up to staff to ask for assistance, so this is useful. “The Right to Ride guide is great. It will give disabled people more confidence when travelling.”

Related content