Customer and Market Insight Volunteer

Would you be interested in improving people’s awareness of Scope’s mission is?

Would you like to help disabled people get their voices heard?

Are you keen to learn how Scope does research and insight?

You might like our customer and market insight volunteer role!

About this role

You’ll support the customer and market insight lead. They analyse data trends in the charity sector and run insight projects for internal teams, such as marketing. You’ll be able to learn how insight is done.

• Analysing the performance of the Scope as a brand across various metrics.
• Running accessible surveys and discussion groups among disabled people.
• Taking briefs from other Scope teams.
• Presenting results to Scope teams.
• Doing desk research on topics related to disabled people’s lives.

When and where

We would ideally want you to volunteer for at least 14 hours a week, split across 2 to 3 weekdays. You can volunteer remotely from home or at our offices in Here East in the Olympic Park, E15 2GW. The initial settling in period would be for 6 months.

Who we’re looking for

It’d be helpful if you have:

• An interest in data analysis.
• Some Microsoft Office skills, especially with Excel and PowerPoint.
• Good organisational skills.
• Confidence to ask questions when needed.
• Good attention to detail.

We are a friendly team of 4 to 5, passionate about achieving disability equality.

Equality and inclusion are at the heart of Scope’s mission. The insight team works to create a diverse and inclusive environment for everyone, and we welcome disabled people to apply.

Our previous 2 volunteers were disabled. We’re delighted 1 moved onto a full-time job in the publishing industry and 1 is currently on secondment at Scope.

Skills and experience you can gain

• Expand your understanding of what’s relevant to disabled people.
• Learn research jargon and what it means.
• Learn how to turn research data into actionable insight.
• Work on current research tools and systems.
• Build your confidence in a work environment.
• Develop your communication style.
• Develop the ability to collaborate and drive meaningful change.
• Have experience of a national disability charity.

What we can offer you

• An introduction to Scope.
• Adjustments to make the role accessible.
• Team based working environment.
• IT equipment and software to carry out the role.
• Training in person or online.
• Personal development opportunities.
• Regular meetings with senior staff.
• Agreed out of pocket expenses.
• Work experience for your CV.
• A reference.

Safeguarding

You will be given Scope safeguarding training.

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. It expects all trustees, staff, and volunteers to share this commitment.