Coronavirus: information and updates

Working with your PA

Your personal assistant (PA) is someone you are likely to spend a lot of time with. It's important that you can get on with them and have a good working relationship. Issues could include reliability and punctuality or having different expectations.

Warning Weekly COVID-19 testing

Personal assistants working in adult social care in England can access weekly COVID-19 testing.

Coronavirus (COVID-19) testing for personal assistants (GOV.UK)

Agree the job description

Making it clear what you expect from your PA at the start can help to avoid misunderstandings later.

You should set out what you expect them to do and when. This should be in the job description and person specification you used to recruit them.

Recruiting a PA

If you disagree on something, going back to these documents can help.

A good working relationship

Putting time and effort into the relationship is the best way to manage conflict.

Be honest about issues as they happen

You and your PA should speak to each other honestly about any issues, such as tasks not being done properly or at all.


Good communication can stop a problem getting worse. It can be hard to say what you feel. Often people are too afraid of not being liked so they stay quiet.

Have respect

The best working relationship is where you both see each other as people and not just an employee or employer. Remember, your PA has a life outside of working with you. They should also treat you with respect.

Chat about everyday things

Talking about things outside of the working relationship will help you to get to know each other. Talking in a way that makes you both feel comfortable can make your time together more enjoyable.

Be open to discussion and criticism

Listen to suggestions that your PA makes. You do not have to agree with them, but being open to different ways of doing things can help build trust and make your relationship stronger.

Raise issues early

If something happens that you do not like, talk about it before it becomes a problem. If you are not comfortable doing this on your own, ask someone else you trust to do it with you. This could be a family member or an advocate.

Have a way to resolve problems and conflicts

Making time to talk about how things are going can help with this. You could meet every month to talk about how your support is working and how your PA feels about their work.

A poor working relationship

A relationship with a PA can go wrong if you have different expectations of:

  • what tasks your PA will do
  • what you need
  • the amount of work
  • the standards you expect
  • what your PA is trained or willing to do
  • time off

If you are not happy, it's important to discuss this openly with your PA

Your responsibility as an employer

If you pay your PA directly and not through an agency, you are an employer. Legally, there are things an employer must do. This includes paying your PA on time and fulfilling your legal obligations on things like holiday pay and sick pay.

Warning Your PA has rights even when you pay them by the hour

Your PA may have ‘worker’ status and be entitled to holiday pay even if you do not have a written contract with them.

Employing a PA legally

Have regular reviews

Book in regular times to talk about any issues you both might have. You should agree in advance when these formal reviews will be. You might decide to have a review every 2 weeks at the start and then move to every couple of months.

The length of the review is not important, but it should be long enough to raise concerns and agree solutions. Make a record of what needs to be done, by who and when.

Resolving issues

Try to resolve any issues in a friendly and informal way. Talking it through may be enough. Describe what is happening. Talking about the issue without blaming your PA will help them to feel comfortable and will help you to avoid escalating the issue.

You could try writing notes and practising what you need to say.

If you are not sure what to say, you could try using ‘I’ statements instead of saying ‘you’. For example say:

"I am affected by situation X in this way"

instead of saying

"when you do X…"

If the issue is about hours worked or holiday time, it may be possible to reach a compromise by being flexible.

If the problem remains, bring it up in a formal review. Try to work out a solution together. Record any actions you have agreed and discuss it again at the next review.

If you cannot resolve it between you, you might want to ask someone to help you. This could be an advocate, social worker, family member or friend.

If your PA is hired through an agency or is provided by the local authority, contact them to discuss the issue.

Resolving issues with your PA

Last reviewed by Scope on: 23/09/2020

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