Coronavirus: information and updates

Dealing with anxiety on public transport

Life can be stressful when you are disabled. Unpredictable public transport can add to this. There are things you can do to help you to stay calm and deal with stress during your journey.

Plan your journey

Planning can help reduce stress. Here are a few ideas that you could try.

  • If travelling by train, check accessibility and station assistance on the Network Rail website. Store any phone numbers you need on your phone.
  • Make sure you know how many stops you will be travelling, particularly on buses. Ask the driver if you are not sure.
  • When travelling by bus, check the buses have the facilities that you need. You should be able to find this information on the transport company’s website.
  • Look at the Google Street View of your destination so you know what to expect when you get there.
  • Know your route, understand possible alternatives and plan for potential pitfalls.
  • Be ready to take a taxi or minicab in an emergency by setting up an app or carrying cash.

If you use a wheelchair and are travelling by bus, it can help to know that the law is on your side. All buses must by law have wheelchair spaces and accessible ramps.

You can also stay up to date with changes affecting your travel plans using apps such as Google Maps and Citymapper.

Staying calm when running late

Running late because of transport delays can be stressful. Remember, you might be able to catch a later train or find another way to travel. If you are going to be late and there’s nothing you can do about it, slow down, stop and take a moment.

If you are travelling to meet someone, call or text them to let them know you’re going to be late.

Talk to people

Talking to other people can help you stay calm and keep things in perspective. This can help distract you from your worries and put you at ease.

Call or message friends or family members if you are feeling anxious or stressed. They can provide support and may be able to help you with travel difficulties you may be having.

Talking to other passengers and asking for advice can also be helpful.

You may sometimes find that some people can be rude on public transport, but there are ways to deal with these situations.

Dealing with negative attitudes from passengers on public transport

Asking for a seat on public transport

Asking staff for help on public transport

Other ways to complete your journey

Remember that no matter what happens, public transport staff will usually be able to help you to get where you need to go. You may be able to catch a later train or find alternative transport.

Last reviewed by Scope on: 17/04/2019

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Dealing with travel problems

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