Complaining about public transport

When you use rail, bus or taxi services, you have a right to get where you want to go with the same level of service and access to transport as other passengers.

If you are unhappy with the service and you think there’s something the providers can and should change, it’s worth complaining. This can help you and others to get the service you are entitled to.

Last reviewed by Scope on: 05/04/2019

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